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How to beat a bully
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| By
Michelle O'Neal
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You're no punching bag, so don't let anyone treat you like one. Use these bully-busting strategies to reclaim your practice.
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Ask Amy: I work with a serial gossiper
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Ask Amy: I work with a serial gossiper
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How many is too many?
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| By
Dr. Gary Patronek
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Q: At the clinic where I work we have several clients who own more animals than they can care for properly. What is the best way to approach an animal collector?
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Lab tests: In or out?
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| By
Caitlin Rivers
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Monica Dixon Perry, CVPM
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Q: What are the benefits of in-house versus outside lab work?
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One appointment, three pets
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| By
Karen Sabatini
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Pamela Stevenson, CVPM
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Q: Clients sometimes schedule an appointment for one pet and show up with several. What should we do?
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What a zoo!
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| By
Susan Logan, BS, CVT
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Q: I'm a technician and I'm interested in zoological medicine. How can I get started in the field?
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"I love my job"
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| By
Portia Stewart
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Believe it or not, I read this gem on the back of a beer bottle recently. (I've heard of reading tea leaves for wisdom, but this is the first time I've ever found insight in the brew of the grain.) This brewer says he tastes a sample from every batch of beer he makes to ensure it meets his high standards. What a job! This brewer is a pretty bright guy. He found a job he loves and he stands behind his work.
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What's bugging you?
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| By
Portia Stewart
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Little irritations can cause bigger flare-ups if you don't swat them early. Use these tips to manage six stressful situations.
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The secret of my success
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| By
Amy Butzier, BS, MEd, CVT
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One technician reveals how she made her career flower, got raises, and offered a higher standard of care.
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Fluffy's 9 lives
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What's a pet worth? It may be more than you think. Consider the case of Fluffy.
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Move over, James Herriot
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Everyone has a great story. Maybe it's the one you tell at Christmas parties or the tale that makes your friends groan every time you launch into the opening line: "A few years ago there was this Great Dane ..."
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Sergeant Pepper, U2 can be a rock and roll star
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Wanted: Lead male vocalist with an aura of power, a hint of bad boy, and a job as a veterinary technician or veterinarian.
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And the clippers ran away with the thermometer
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| By
Joanne Bowman, RVT
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You reach for the nail clippers and ? gone. Foiled again. It's anyone's guess whether they're stuffed in someone's scrub pocket or they've slithered underneath the counter in the lab again.
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Lost doc: $500 reward
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| By
Krissy Van Buren, LVT
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With six exam rooms, it could be difficult for the team at Nassau Veterinary Clinic in Nassau, N.Y., to keep track of which doctors are in each room.
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Good morning, sunshine
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| By
Cheryl Hermann, BA, RVT
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Maybe you're not a morning person. That's no excuse for waiting until after lunch to greet your team.
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On the Job: Michael Hernandez
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| By
Michael Hernandez
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What's the biggest mistake you've made in practice?
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Paper clips are so yesterday
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| By
Jean Weaver
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Do client notes disappear after you paper clip them to a patient chart? Do your blood work or hospital notes sneak into the wrong file? Maybe it's time to kick the paper clip habit, says Jean Weaver, hospital administrator at Catawba Animal Clinic in Rock Hill, S.C. "Our doctors would use two or three clips on charts to try to keep notes and educational materials together," Weaver says. "These notes would inevitably fall off or become attached to another chart in the discharge box."
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Take a bite out of plaque
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| By
Sara L. Sharp, CVT, VTS (Dentistry)
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Many clients really don't realize just what a bit of plaque can do, says Sara L. Sharp, CVT, VTS (Dentistry), secretary of the Academy of Veterinary Dental Technicians. And it often falls to you to discuss the danger of a dirty mouth. The best approach is a little honesty—with a mix of tact, of course.
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10 client turnoffs
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You don't need to work very hard to make clients feel uncomfortable, dissatisfied, or irritated. Here's a look at 10 ways to chase off clients.
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Why me?
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Feel like you have a bright, shiny target tattooed on your forehead? Chances are, a bully singled you out for a reason. Here are eight profiles of common bully targets. Even if you can't dodge the attack, you'll understand better why you're the one dodging missiles.
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Burnout quiz
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Take this quick quiz to discover how crispy you really are.
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A traitor among us
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Dr. Smith (not his real name) relates this true tale of a covert bully's attack on an unsuspecting team.
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5 Fishy phrases that isolate clients
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| By
Heather Kirkwood
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What you say--and what clients hear--may be worlds apart. When you're fishing for the right words to satisfy clients' questions, avoid these most misunderstood answers.
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