FIRSTLINE, Mar 1, 2007 - Firstline
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FIRSTLINE, Mar 1, 2007
Hospital Design
Fast fix ups for less
By Portia Stewart
Quick and thrifty ideas to take your practice from blah to beautiful.
Easy practice makeovers
By Portia Stewart
Does dingy, drab, or dungeon-like describe your practice? It might be time for a makeover. Use these quick and thrifty ideas to take your practice from blah to beautiful.
Ask the Experts
Stand firm on dental care
By Mary L. Berg, BS, RVT, RLATG, VTS (dentistry)
Q I'm a technician, and I often suggest dental care for pets. But not everyone sees the value. How do I get the rest of my team on board with dental care?
Ask Amy: Inefficiency is driving me nuts
Every day at our practice is a scheduling nightmare, and our doctor just does not see the problem. Our practice is open from 7 a.m. to 7 p.m. We accept drop-offs from 7 to 8 a.m., but our doctor refuses to schedule a team member that early. He says he'll help clients, but when my manager and I arrive at 7:30 a.m., clients are waiting and upset. My doctor also complains if he has to pay us overtime, but if someone comes to the door or calls at 6:55 p.m., he lets them in. I understand he wants to generate revenue and help the pet, but whether it's an ear infection, an abscess, dental care, or a hot spot, he wants to treat the pet immediately. How can we run an efficient, regularly scheduled hospital?
Pearls of Practice
2007 Firstline MVP Winner: The business of hope
Compassionate caregiver. Teacher. Go-to person. These are all words co-workers use to describe Kathy Coffman, the 2007 Firstline MVP, sponsored by Virbac's C.E.T. University.
Potential hires: Let's do lunch
By Teresa Bradley Bays, DVM
Did your last new hire fail to live up to his or her potential after a promising interview? Teresa Bradley Bays, DVM, owner of Belton Animal Clinic and Exotic Care Center in Belton, Mo., solves this problem with a little lunch.
Create standout medication refills
By Marty Strauss
Do your prescription call-ins get lost in the paperwork on the doctor's desk? Marty Strauss, the practice manager for St. Charles Veterinary Clinic in St. Charles, Ill., recommends using colored paper to highlight medication refills.
Give clients the scoop on poop
By Barb Walker
Ask a client for a fecal sample and you'll likely get a range of responses—from slightly sickened to totally grossed out. Hey, playing with pet poop's not your favorite hobby, either, but fecal testing helps you keep pets parasite-free.
In case of emergency, contact ...
By Jean Weaver
Is your practice ready for a disaster? Even when your team members and patients are safe, fires and tornadoes may destroy critical records that help you match pets with their owners.
Keep 'em guessing
By Laura Greer
Want a fun, educational way to jazz up your reception area? Post a quiz on your bulletin board, says Laura Greer, practice manager for Above and Beyond Pet Care Hospital in Lubbock, Texas. Her practice uses quizzes to keep waiting clients informed and entertained. For example: I come in sizes that range from 2 pounds to 200 pounds, and I sweat through my feet. What am I? Answer: a dog.
Firstline Roundtable
Build a training program
Listen to audio from the Firstline roundtable.
Keep technicians engaged
Listen to audio from the Firstline roundtable.
Work expectations change
Listen to audio from the Firstline roundtable
Measure delegation with a checklist
Listen to audio from the Firstline roundtable.
Steps to keep technicians longer
Listen to audio from the Firstline roundtable.
Use the 3 Es to empower technicians
Listen to audio from the Firstline roundtable.
Technicians: Empower yourselves
Listen to audio from the Firstline roundtable.
Delegation improves retention
Listen to audio from the Firstline roundtable.
Why do technicians leave?
Firstline gathered a group of consultants to discuss how to keep technicians in the profession.
Professional Growth
Four ways we sink ourselves
By Sheila Grosdidier, BS, RVT , Dorene Manvitz
What's weighing you down? Use these tips to let go of the attitudes and behaviors that keep you from moving upward and reaching your career goals.
By the Numbers
10 ways to wow your boss
You're good, and you know it. Now's the time to show it.
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Web exclusive: Firstline roundtable audio
Listen to excerpts from the Firstline roundtable, "Why do technicians leave?"

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