FIRSTLINE, Apr 1, 2007 - Firstline
  • SEARCH:
FirstLine

ADVERTISEMENT

FIRSTLINE, Apr 1, 2007
Cover story
13 gentle gestures to help grieving clients
By Sharon DeNayer
After a loss, take these steps to recognize clients' special relationships with their pets.
Reach out to grieving pet owners
By Sharon DeNayer
Whether from accidents, illness, or euthanasia, pets die every day, often in your hospital. Do you know what to say--and what not to say--to clients before, during, and after a loss?
Front Desk
It's not your practice ...
By Portia Stewart
Or is it? You don't need to own something to love it like your own. I love Degas, and yet I don't own a single painting. My husband and I have "our song," but we don't own the rights to it. It's simply something that we connect with and made our own. I don't own this magazine, but I'm passionate about every word, every piece of art, and every picture on the page.
Ask the Experts
How to quit gracefully
By Louise Dunn
Q: I'm unhappy and I want to quit my job. How can I leave without burning bridges?
Ask Amy: Holiday scheduling blues
Ask Amy: Holiday scheduling blues
Pearls of Practice
Your computer is your phone's best friend
By Lori Flores
Mrs. Smith is on the phone again. Someone from your practice left her a message.
Build a wall of fame
By Charisse Lombardo
Not sure what to do with your empty walls? Charisse Lombardo, an interior de signer and president of CLM interiors in Ridgefield, Conn., suggests creating your own wall of fame.
In memory of Barney
By Julie Roberts
When a client's beloved pet dies, Julie Roberts, practice manager at Blackhawk Veterinary Hospital in Janesville, Wis., says her practice reaches out to let clients know their pets will never be forgotten.
Streamline your callbacks
By Joanne Bowman, RVT
Need a new system to make sure callbacks happen? Joanne Bowman, RVT, a technician at Cottonwood Animal Hospital in Ottawa, Kan., uses plastic file baskets to hold each doctor's callback files in a central location.
Step away from the thumbtacks
By Wendy Wheeler
Clients love you so much they send you endless photos of Trixie drinking from the toilet and Boots chasing a sunbeam.
Who's that dog?
By Collin Babcock
Give your patients a license to board with custom pet ID cards, suggests Collin Babcock, the practice owner and manager at McCune Animal Hospital in Eagle Rock, Mo.
Marketing Strategies
A new spin on 6 marketing musts
Your practice is unique. Maybe you offer a service others don't, or maybe you just do it better. But if you don’t tell clients why you're so special, they just might miss it. And wouldn't that be a shame?
Money Matters
Don't let fees fly out the door
By Lorraine Monheiser List, CPA, CVA, MEd
Your practice isn't a bank, and you're not a loan officer. Use these eight strategies to make sure your practice gets paid for services--so the practice owner can pay you.
Professional Growth
The sixth stage of grief
By Tiffany Christensen
There's a different kind of pain that comes from making the decision of life or death for a pet.
By the Numbers
10 ways to look like a slob
Here's how to dress for the level of success you never wanted to achieve.
Web Exclusive
Great giveaways
Use this list of giveaways to boost your marketing reach.

ADVERTISEMENT

Click here