|
|
|
|
|
|
|
|
13 gentle gestures to help grieving clients
|
|
|
| By
Sharon DeNayer
|
|
|
|
After a loss, take these steps to recognize clients' special relationships with their pets.
|
|
|
|
Reach out to grieving pet owners
|
|
|
| By
Sharon DeNayer
|
|
|
|
Whether from accidents, illness, or euthanasia, pets die every day, often in your hospital. Do you know what to say--and what not to say--to clients before, during, and after a loss?
|
|
|
|
|
|
|
|
|
It's not your practice ...
|
|
|
| By
Portia Stewart
|
|
|
|
Or is it? You don't need to own something to love it like your own. I love Degas, and yet I don't own a single painting. My husband and I have "our song," but we don't own the rights to it. It's simply something that we connect with and made our own. I don't own this magazine, but I'm passionate about every word, every piece of art, and every picture on the page.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Your computer is your phone's best friend
|
|
|
| By
Lori Flores
|
|
|
|
Mrs. Smith is on the phone again. Someone from your practice left her a message.
|
|
|
|
Build a wall of fame
|
|
|
| By
Charisse Lombardo
|
|
|
|
Not sure what to do with your empty walls? Charisse Lombardo, an interior de signer and president of CLM interiors in Ridgefield, Conn., suggests creating your own wall of fame.
|
|
|
|
In memory of Barney
|
|
|
| By
Julie Roberts
|
|
|
|
When a client's beloved pet dies, Julie Roberts, practice manager at Blackhawk Veterinary Hospital in Janesville, Wis., says her practice reaches out to let clients know their pets will never be forgotten.
|
|
|
|
Streamline your callbacks
|
|
|
| By
Joanne Bowman, RVT
|
|
|
|
Need a new system to make sure callbacks happen? Joanne Bowman, RVT, a technician at Cottonwood Animal Hospital in Ottawa, Kan., uses plastic file baskets to hold each doctor's callback files in a central location.
|
|
|
|
Step away from the thumbtacks
|
|
|
| By
Wendy Wheeler
|
|
|
|
Clients love you so much they send you endless photos of Trixie drinking from the toilet and Boots chasing a sunbeam.
|
|
|
|
Who's that dog?
|
|
|
| By
Collin Babcock
|
|
|
|
Give your patients a license to board with custom pet ID cards, suggests Collin Babcock, the practice owner and manager at McCune Animal Hospital in Eagle Rock, Mo.
|
|
|
|
|
|
|
|
|
A new spin on 6 marketing musts
|
|
|
|
Your practice is unique. Maybe you offer a service others don't, or maybe you just do it better. But if you don’t tell clients why you're so special, they just might miss it. And wouldn't that be a shame?
|
|
|
|
|
|
|
|
|
Don't let fees fly out the door
|
|
|
| By
Lorraine Monheiser List, CPA, CVA, MEd
|
|
|
|
Your practice isn't a bank, and you're not a loan officer. Use these eight strategies to make sure your practice gets paid for services--so the practice owner can pay you.
|
|
|
|
|
|
|
|
|
The sixth stage of grief
|
|
|
| By
Tiffany Christensen
|
|
|
|
There's a different kind of pain that comes from making the decision of life or death for a pet.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
