FIRSTLINE, May 1, 2007 - Firstline
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FIRSTLINE, May 1, 2007
Front Desk
Weathering the recall
By Portia Stewart
We talk about the bond between people and their pets every day, but the waves of phone calls your practice has fielded about the pet food recall are just one more demonstration of how much your clients really love their pets. The news about the recall seems to change with alarming regularity. Even now, your calls may have trickled down to nothing or another recall bombshell could be set to explode.
Cover story
Train your difficult clients
By Nancy Allen
How do you handle bad behavior from good pet owners? Use this advice to deal with your most difficult clients and keep messy exchanges to a minimum.
Ask the Experts
Our recommendations are inconsistent
By Carol Schubert Hancock
Q. Our team members make different product recommendations for heartworm and flea and tick prevention. How do we get them on the same page?
Get more training
By Amy Butzier, BS, MEd, CVT
Q. I'm a credentialed technician, and I'm interested in specialty training. What are my options?
Where there's smoke, no hires
By Dr. Karl Salszieder
Q. We're hiring a new team member. Can we specify "no smokers" in our classified ad?
Pearls of Practice
On the Job: Kris Tajchman
By Kris Tajchman
It's easy to feel warm and fuzzy over a furry feline or pooch, but other pets can inspire the same devotion from their owners. This is a lesson that my team learned after an uncommon encounter.
A picture's worth a thousand words
By Beth Wallukait
A white, sparkling smile is in, and that goes for pets, too. So when clients opt for dental care, show them what they paid for, says Beth Wallukait, a receptionist at Bryan Animal Hospital in Des Moines, Iowa.
Diet--a four-letter word
By Heather Kirkwood
When it's time to talk about a pet's weight with clients, be sensitive.
Skill Builder
Manage pets' pain
By Robin Downing, DVM, Dipl. AAPM
Your team can help heal the hurt pets feel with a pain management program that supports pet owners.
Dear Firstline
Down with bullies
The article "How to Beat a Bully" in the January/February issue really hit home.
Goals are key to success
By James R. Jorgensen
Your editor's note, "I Love My Job" (January/February 2007) hit the nail on the head.
By the Numbers
10 ways to get what you want
When it's time to negotiate, don't be a doormat or a bully. Use these tips to find common ground.

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