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When it rains ...
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| By
Portia Stewart
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We had one wild storm a few weeks ago. It was a Friday, and my dog, Sebastian, was scheduled for a regular exam. We were running late, so I was scrambling as I loaded my 2-year-old son, Donovan, in the back seat and coaxed the dog in behind him. Did I mention it was raining? The torrential kind. Sebastian hates thunderstorms, so I could see him trembling during the whole frantic drive.
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Make time to meet
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| By
Pam Weakley
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We're always so busy. How do we find time for regular staff meetings?
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Lab results that work
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| By
Caitlin Rivers
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Our practice does lab testing in-house and the results often vary. How can we boost our proficiency?
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On the Job: Rachael Lookabill
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| By
Rachael Lookabill
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What have I learned after 16 years as a veterinary receptionist? Certainly that I'm not just a receptionist. I've masqueraded as the kennel cleaner, the veterinary assistant, and the office manager.
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Take a walk on the wild side
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| By
Nancy Humphrey, RVT
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Think your practice is a zoo? Try visiting one. That's what the team at Sanford Animal Hospital in Sanford, N.C., did. Team members and their families took in the zoo at their leisure, then they met up at the outdoor pavilion for hot dogs, hamburgers, and all the fixin's.
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Forecast: Schedule disrupters on the horizon
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| By
Cindie McDuffee
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It doesn't take a crystal ball to know who'll walk through your practice door next. All you really need is a meeting, says Cindie McDuffee, the office manager at Animal Hospital of Thousand Oaks in Thousand Oaks, Calif.
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Win big with CE
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| By
Lori-Jo Havener, LVT
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Attending a national veterinary conference offers big payoffs, but it often isn't free—unless you're one lucky team member at Pet Care Veterinary Hospital in Virginia Beach, Va. Lori-Jo Havener, LVT, planned a contest to give the practice's technicians and assistants a chance to attend a national veterinary conference.
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Special care for special clients
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| By
CariAnne Ninaus
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Caring for a sick pet isn't easy. So when the team at Animal Hospital of Ashwaubenon in Green Bay, Wis., noticed the special challenges their clients who owned cats with kidney disease shared, they decided to bring this community of clients together.
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6 steps for easy discharges
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| By
Kelli Conkey
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Curb the 5 o'clock chaos with these simple steps to streamline your discharge appointments and send clients away happy.
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Sample client checklist
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Use this checklist to prepare for the day's appointments and predict clients' and patients' needs.
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Sample organizational chart
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Communication is part of being a great employee. This means you need to know who to talk to when you have a problem. Consider this example.
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10 ways to lose a client
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There may be 50 ways to leave your lover, but it only takes one of these missteps to send clients packing.
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