FIRSTLINE, Jun 1, 2007 - Firstline
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FIRSTLINE, Jun 1, 2007
Front Desk
When it rains ...
By Portia Stewart
We had one wild storm a few weeks ago. It was a Friday, and my dog, Sebastian, was scheduled for a regular exam. We were running late, so I was scrambling as I loaded my 2-year-old son, Donovan, in the back seat and coaxed the dog in behind him. Did I mention it was raining? The torrential kind. Sebastian hates thunderstorms, so I could see him trembling during the whole frantic drive.
Ask the Experts
Make time to meet
By Pam Weakley
We're always so busy. How do we find time for regular staff meetings?
Lab results that work
By Caitlin Rivers
Our practice does lab testing in-house and the results often vary. How can we boost our proficiency?
Pearls of Practice
On the Job: Rachael Lookabill
By Rachael Lookabill
What have I learned after 16 years as a veterinary receptionist? Certainly that I'm not just a receptionist. I've masqueraded as the kennel cleaner, the veterinary assistant, and the office manager.
Take a walk on the wild side
By Nancy Humphrey, RVT
Think your practice is a zoo? Try visiting one. That's what the team at Sanford Animal Hospital in Sanford, N.C., did. Team members and their families took in the zoo at their leisure, then they met up at the outdoor pavilion for hot dogs, hamburgers, and all the fixin's.
Forecast: Schedule disrupters on the horizon
By Cindie McDuffee
It doesn't take a crystal ball to know who'll walk through your practice door next. All you really need is a meeting, says Cindie McDuffee, the office manager at Animal Hospital of Thousand Oaks in Thousand Oaks, Calif.
Win big with CE
By Lori-Jo Havener, LVT
Attending a national veterinary conference offers big payoffs, but it often isn't free—unless you're one lucky team member at Pet Care Veterinary Hospital in Virginia Beach, Va. Lori-Jo Havener, LVT, planned a contest to give the practice's technicians and assistants a chance to attend a national veterinary conference.
Special care for special clients
By CariAnne Ninaus
Caring for a sick pet isn't easy. So when the team at Animal Hospital of Ashwaubenon in Green Bay, Wis., noticed the special challenges their clients who owned cats with kidney disease shared, they decided to bring this community of clients together.
Efficiency Rules
6 steps for easy discharges
By Kelli Conkey
Curb the 5 o'clock chaos with these simple steps to streamline your discharge appointments and send clients away happy.
Professional Growth
Are you a great employee?
By Debbie Allaben Gair, CVPM
You're fabulous, of course, but are you doing enough to really shine?
Skill Builder
Ethics: Answers to your tough questions
By Kelly Stazyk
Here are five ethical dilemmas, complete with guidelines for making decisions that keep you on solid moral ground.
Web Exclusive
Sample client checklist
Use this checklist to prepare for the day's appointments and predict clients' and patients' needs.
Sample organizational chart
Communication is part of being a great employee. This means you need to know who to talk to when you have a problem. Consider this example.
By the Numbers
10 ways to lose a client
There may be 50 ways to leave your lover, but it only takes one of these missteps to send clients packing.

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