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10 tips to tune into clients
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Clients are waiting, dogs are barking, and phones are ringing. Sometimes you've got to tune out the static to offer clients the attention they crave and send them away happy.
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Be a lion, not a mouse
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| By
Portia Stewart
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There are some topics you just don't feel comfortable talking about, not even with your closest friends. So imagine opening up and sharing your deepest, darkest secrets with 40,000 complete strangers. That takes a lot of courage, doesn't it? That's just what authors Shawn McVey and Joanne Light have done this month. They're sharing their own intensely personal experiences with the hope that they can help others.
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Make the most of down time
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| By
Louise Dunn
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Q How do I inspire others on my team to take advantage of lulls in the day to perform maintenance tasks?
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Ask Amy: Oh, brother! This family practice is driving me nuts!
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My boss plays favorites, offering special benefits to his wife, children, and friends who work at our practice. As a result, the other team members and myself often do his family's work as well as our own. I've tried to talk to my boss, and he joked that I should quit if I'm unhappy. Should I leave gracefully or try to make things work?
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A prescription for team building
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| By
W. Bradford Swift, DVM
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Q A lot of negative tension flows through our practice, and it's undermining our work. How can I help our staff members come together as a team and stop criticizing each other?
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Feeling uptight? Boogie down
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| By
Amanda Craig
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Call it goofy.
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Get to the heart of feline heartworm prevention
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| By
Dawn Roberts
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Concerned about the threat of feline heartworm infection, team members at Valley Animal Hospital in Roanoke, Va., decided to launch a campaign to educate clients.
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On the job: Rachael Eaker
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| By
Rachael Eaker
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One morning, I was stocking the food display in my practice's reception area when something caught my eye.
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Weigh in on portly pets
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| By
Ranee Baker, RVT
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Canines counting calories? Felines fasting? Raneé Baker, RVT, a technician at Kingsbrook Animal Hospital in Frederick, Md., developed a better plan to manage pets' weight.
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A safe haven for pets
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| By
Joanne Light, LVT
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My idea to help abused families blossomed into a program that shelters pets while their families get the help they need to escape dangerous situations and rebuild their lives.
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What's your emotional intelligence?
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| By
Shawn G. McVey, MA, MSW
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Tantrums, crying, shouting—who can get any work done when your team is in a constant state of conflict? Emotional intelligence is your gateway to self-management. And when you manage yourself, you choose the path to a happier, more successful work life.
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8 tips to keep your cool
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Feeling your blood start to boil? Avoid scalding yourself and others when you're faced with fiery flare-ups from clients or co-workers.
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