FIRSTLINE, Sep 1, 2007 - Firstline
  • SEARCH:
FirstLine

ADVERTISEMENT

FIRSTLINE, Sep 1, 2007
Cover story
Start pet parents off on the right path
By Kelly Stazyk
Owning a pet is a lifelong journey. Help set clients' direction by offering strong care recommendations on nine critical topics.
Front Desk
You need a mentor
By Portia Stewart
For the first few months after I gave birth to my son, I was pretty sure I wanted to quit my job. I loved my work, but those 12 weeks I'd spent at home getting to know this interesting little person weren't enough. Every morning, when I sent him off to day care, the guilt crept in. By mid-morning, it was an ache. And by 3:30 p.m., I could only think about rushing home for a few minutes with my son before bedtime.
Ask the Experts
Dangle a CE carrot
By Carol Schubert Hancock
Q How do I get team members interested in continuing education (CE)?
Monitor your drug traffic
By Mandy Stevenson, RVT
Q What's the best way to keep track of expiration dates on drugs?
Ask Amy: Hopelessly undevoted?
Our mixed animal practice is co-owned by one part-time and one full-time veterinarian. The part-time doctor handles the administrative duties, but she regularly arrives late and leaves early. The result: Our practice doesn't function smoothly and we're constantly operating in crisis mode. What can our team do?
Pearls of Practice
Technicians: It's your turn to shine
When you say you're a technician, most people probably ask, "What's that?" You can educate your clients--and co-workers--about the job you do with an educational bulletin board.
Time off for good behavior
By Margaret Fasnacht
Tired of the usual performance rewards, Margaret Fasnacht, business manager at Animal Critical Care and Specialty Group in Malvern, Pa., decided to try a different approach. She presented reception team members with a unique gift certificate—good for one extra paid vacation day and Fasnacht's personal commitment to cover the shift on the team member's day off.
Sample script: Associate woes
By Pam Weakley
You're the practice manager at a mid-sized clinic. When the stress index is high, one of the associates snaps at team members. Several team members have complained, and a few have threatened to quit. You're ready to discuss the problem with Dr. Sweet, the associate. Firstline Editorial Advisory Board member Pam Weakley offers this sample script:
Professional Growth
Coach your boss
By Sheila Grosdidier, BS, RVT
Before you punt the ball on your relationship with your boss, consider whether you can gain ground with a little coaching. Then tackle any sore spots with these six strategies.
Money Matters
Plant the seeds for a healthy financial future
By Fritz Wood, CPA, CFP
Maybe you can imagine happily working forever. But wouldn't it be nice if you didn't have to? Here's a growth formula to help your seed money blossom into a bouquet of retirement bucks.
Web Exclusive
Bulletin board: Sample technician profile
Use these forms to teach clients about technicians' skills and your own team members.
Signs your pet needs to see the vet
Present this form to new pet owners to educate them about signs their pet is sick.
Quiz: Are you burned out?
Test yourself to see whether your career flame is in danger of being snuffed out.
Sample technician profile
Use these forms to create a bulletin board that introduces your team members to clients.
By the Numbers
9 ways to get the boot
It's easy to get fired--lying or stealing will l get you there fast. But if you want to take the slow, painful route, use these examples to really ruin your reputation before you get the heave-ho.

ADVERTISEMENT

Click here