FIRSTLINE, May 1, 2008 - Firstline
  • SEARCH:
FirstLine

ADVERTISEMENT

FIRSTLINE, May 1, 2008
Cover story
When pet owners lie
By Craig Woloshyn, DVM
Why do clients pretend they gave medication, swear their pup stays on a leash, or claim their cat never goes outside?
Front Desk
Scratch the itch
By Portia Stewart
Sandy scratches. A lot. When her leg gets going, it makes a sound against the floor like a hammer driving a nail. My mother-in-law, Jane, first noticed Sandy's behavior a few months ago. When Jane took Sandy, a mid-sized 13-year-old mixed-breed pooch, to the veterinarian, he suggested a diet change to curb the scratching that makes her so uncomfortable.
Ask the Experts
Our client is obsessed with tests
By Jim Kramer, DVM, CVPM
Q. How should we handle a client who seems obsessed with repeating diagnostic tests?
How to catch lost charges
By Nancy Potter
Q. How can we make sure we capture all the services performed during appointments?
Payment procrastinators
By Pamela Stevenson, CVPM
Q. What do you do when clients say at checkout they want to pay later?
Pearls of Practice
Celebrate Client Appreciation Week
By Denise Shifflett
Clients just might feel spoiled with the attention they receive during Client Appreciation Week at VCA University Veterinary Clinic in Fairfax, Va.
Sample script: How to discuss chronic pain management
By Robin Downing, DVM, Dipl. AAPM
"Pet owners don't want their pets to suffer, so we rarely encounter resistance to our pain management recommendations," says Robin Downing, DVM, Dipl. AAPM, owner of Windsor Veterinary Clinic and The Downing Center for Animal Pain Management in Windsor, Colo.
Build a buzz with client seminars
By Tracey Nowers, CVT
Do you yearn to learn and enlighten clients with your know-how? If you're passionate about client education, consider hosting educational classes for clients.
Skill Builder
Whose career is it anyway?
By Brian C. Conrad, CVPM
Stop waiting for your boss to notice you quietly toiling away, longing for more responsibility or a promotion. It's your career, so what are you going to do with it?
Professional Growth
Every breath you take
By Portia Stewart
He's watching you. You can't concentrate, you're afraid to be alone with him, and the comments won't stop. Sexual harassment can be relentless, consuming your work and your life. It happened to these women—and it could happen to you. Here's what every woman (and man) should know about sexual harassment.
Making It Meaningful
Building the bond: Regarding Alfred
By Caitlin Amans
A compassionate animal lover rescued a guinea pig near death and nursed it back to health, renewing my belief in the healing power of love.
Web Exclusive
Brian Conrad demonstrates asking a superior to delegate
By Brian C. Conrad, CVPM
Learn how to encourage your doctor or manager to pursue an idea for change with you.
Jack Tuckner discusses harassment
Employment attorney Jack Tuckner speaks about prominent sexual harassment cases.
AVMA harassment policy
View the AVMA's model policy on harassment and a discrimination-free veterinary workplace.
Goal planning form
This tool helps you think through the steps you'll take to achieve your objectives and spot potential obstacles.
Animal neglect: If you're suspicious
Learn what to do when you suspect neglect.
By the Numbers
9 business facts you should know
Firstline Editorial Advisory Board members share the secrets you didn't know you didn't know about the veterinary business.

ADVERTISEMENT

Click here