ADVERTISEMENT

FIRSTLINE, Jul 1, 2008

Client Relations Bond clients for life By Kristin Keeney These case studies show how to strengthen your relationships with clients and grow your practice. Front Desk What's keeping you up at night? By Portia Stewart Ever wake up in the middle of the night and worry about work? What's on your mind as you toss and turn, silently seething over the sleep you're missing and the problem that won't stop rolling around in your mind? We wanted to know. So in March, we asked. Here's what you said: Ask the Experts Communicate clients' payment options By Lorraine Monheiser List, CPA, CVA, MEd How do we tell clients we can't help them when they can't pay for the care their pet receives? Solutions for abusive clients By Sheila Grosdidier, BS, RVT How should we handle aggressive clients who use foul language, throw invoices, or behave badly? Pearls of Practice Pull-ups push back at stress By Therese Holmes When stress drags down team members at Ontario Veterinary Hospital in Ontario, they pull themselves up with pull-ups. Sample script: Offer smooth discharge visits By Pam Stevenson, CVPM You: Hello, Ms. Worrysome. Offer clients free dental kits By Kerstin Althoff, CVT Clients and patients win big when they undergo dental cleanings at Animal Hospital of Seminole in Seminole, Fla. Efficiency Rules 5 ways to work smarter By Kelly Stazyk Take charge of the problems that swamp your practice and make it a brighter day for your team. Professional Growth Create a triangle of wellness By Margie Carr Use these tips from Christiane Holbrook, a life coach in Pasadena, Calif., to maintain a healthy life balance. FAQs: Compassion fatigue By Kelly Stazyk What is compassion fatigue, and how can you identify your risk? Serena Wadhwa, PsyD, LCPC, CADC, an expert on stress, burnout, and compassion fatigue in Chicago, offers answers to help team members identify and manage the emotional demands of veterinary practice. Communication Strategies Bring peace back to your practice By Heather Kirkwood No more drama. Don't debate--communicate! By Heather Kirkwood Learn to take the sting out of verbal darts and head off conflicts with co-workers. Web Exclusive Sample conflict resolution plan By Sheila Grosdidier, BS, RVT Use these guidelines to create your own step-by-step plan that outlines who team members should approach and how to report a problem with a co-worker if team members can't resolve the issue by themselves. Client handout: Understanding your pet's blood work Use this client education form to teach pet owners about the blood work your veterinary practice recommends. New program worksheet Want to add a new program? Jump start the planning process and build buy-in by asking your team members these questions. Patient record checklist Use these checklist to help update and ensure complete patient medical records. Payment agreement form Use this form if you accept held checks from clients. Relaxation exercise Use this tool to ease your burgeoning stress level and help bring balance to your life. 7 tips to defuse angry clients By Sheila Grosdidier, BS, RVT Review these techniques to help you prepare for your next encounter with aggressive clients. Understanding your pet's blood work Use this client education form to teach pet owners about the blood work your veterinary practice recommends. By the Numbers 9 ways to boost your confidence Success creates positive momentum for more achievement and builds your confidence. So follow these tips to position yourself for success.

ADVERTISEMENT