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FIRSTLINE, Sep 1, 2008

Client Relations When money is the issue Help clients choose care over cost with outside payment options. When the client says, 'No' By Suzanne B. Bopp Here are five commonly recommended services along with educational strategies for getting pet owners to "yes." Pearls of Practice Find that tag Here's a tasty solution for X-ray tag organization. Sample script: Follow up on recommendations By Nancy Potter The way you handle follow-up scheduling affects compliance. What a difference a word makes By Kristine Suszczynski Confirm vs. remind: It matters Grow new technicians Take one motivated candidate, add an annual school allowance, and what do you get? Professional Growth The secret to a happy work life By Paige Phillips, RVT Use this advice to stay passionate about your work and address burnout before the flame goes out. How to get hired Use these tips to make the best impression during your job hunt. Tired of your job? You used to love your job, but now it just feels worn out. Don't give up. You can make it new again. Learn how thanks to four team members' true burnout survival stories. Dear Firstline In favor of scrubs A reader and a consultant disagree on when to wear scrubs. Team Building Who would you hire? By Debbie Allaben Gair, CVPM Which people belong in your practice toolbox? Consider your current team and how a new employee with a different approach might offer fresh tools for your practice. A hiring note for managers How do you build a balanced team with many strengths? Let's examine ways you can simplify your search. Front Desk Let's get together By Kerry Hillard Johnson We shouldn't wait for a major meeting to drum up excitement and keep in touch. Ask the Experts Ask Amy: My co-worker sabotages me How do I handle a passive-aggressive team member? Say good riddance to your bad clients How do I convince a doctor that sometimes it's OK to fire clients? Skill Builder Beat the Monday blues By Sheila Grosdidier, BS, RVT Do you dread Monday mornings? When they have you singin' a sad tune, consider these 10 tips to jazz up your day. Client service Client satisfaction survey Use this survey to learn how satisfied clients are with your service. By the Numbers 10 Things you should know about your practice It's pop quiz time. Test yourself and your team with these essential questions. Professional Development 3 looks your practice will love By Shawn G. McVey, MA, MSW Whether you're a receptionist, technician, assistant, or manager, learn to outfit yourself for professional practice life in your hometown. Just click on the link below then roll over the flags to get sure-fire wardrobe tips.

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