FIRSTLINE, Sep 1, 2008 - Firstline
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FIRSTLINE, Sep 1, 2008
Cover story
When money is the issue
Help clients choose care over cost with outside payment options.
When the client says, 'No'
By Suzanne B. Bopp
Here are five commonly recommended services along with educational strategies for getting pet owners to "yes."
Pearls of Practice
Find that tag
Here's a tasty solution for X-ray tag organization.
Sample script: Follow up on recommendations
By Nancy Potter
The way you handle follow-up scheduling affects compliance.
What a difference a word makes
By Kristine Suszczynski
Confirm vs. remind: It matters
Grow new technicians
Take one motivated candidate, add an annual school allowance, and what do you get?
Professional Growth
The secret to a happy work life
By Paige Phillips, RVT
Use this advice to stay passionate about your work and address burnout before the flame goes out.
How to get hired
Use these tips to make the best impression during your job hunt.
Tired of your job?
You used to love your job, but now it just feels worn out. Don't give up. You can make it new again. Learn how thanks to four team members' true burnout survival stories.
Dear Firstline
In favor of scrubs
A reader and a consultant disagree on when to wear scrubs.
Team Building
Who would you hire?
By Debbie Allaben Gair, CVPM
Which people belong in your practice toolbox? Consider your current team and how a new employee with a different approach might offer fresh tools for your practice.
A hiring note for managers
How do you build a balanced team with many strengths? Let's examine ways you can simplify your search.
Front Desk
Let's get together
By Kerry Hillard Johnson
We shouldn't wait for a major meeting to drum up excitement and keep in touch.
Ask the Experts
Ask Amy: My co-worker sabotages me
How do I handle a passive-aggressive team member?
Say good riddance to your bad clients
How do I convince a doctor that sometimes it's OK to fire clients?
Skill Builder
Beat the Monday blues
By Sheila Grosdidier, BS, RVT
Do you dread Monday mornings? When they have you singin' a sad tune, consider these 10 tips to jazz up your day.
Client service
Client satisfaction survey
Use this survey to learn how satisfied clients are with your service.
By the Numbers
10 Things you should know about your practice
It's pop quiz time. Test yourself and your team with these essential questions.
Professional Development
3 looks your practice will love
By Shawn G. McVey, MA, MSW
Whether you're a receptionist, technician, assistant, or manager, learn to outfit yourself for professional practice life in your hometown. Just click on the link below then roll over the flags to get sure-fire wardrobe tips.

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