FIRSTLINE, Nov 1, 2008 - Firstline
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FIRSTLINE, Nov 1, 2008
Cover story
Client e-mail template
Stop calling clients and e-mail them instead using this timesaving template.
Talking teeth with timid clients
By Brendan Howard
Chew on this advice for improving dental compliance.
Never work late again
By Gina Toman, RVT
Here's how to catapult your client communications to the next level, save money, and make it home in time to put your feet up.
Front Desk
Learning to love work
By Kerry Hillard Johnson
Whether you're facing quarterlife or midlife, career-related education keeps you fresh and invigorated.
Ask the Experts
Not just a desk job
By Mark Opperman, CVPM
What client service decisions are appropriate for receptionists to make independently?
Ask Amy: I'm afraid I work for a sellout
How can I keep my doctor focused on patients and not profits?
The case for year-round prevention
By Ann Bradley, CVT
Our clients, especially those with cats, don't think year-round heartworm prevention is necessary. What can we do about this?
Got a minute, boss?
By Nancy Potter
As a practice manager, I'm constantly interrupted with non-urgent items like schedule questions. It's interfering with my other daily work. How can I set boundaries but remain approachable to my team?
For the record: Controlled substances
By Dr. Karl Salszieder
What should I document when dispensing controlled substances?
Pearls of Practice
Closed-door policy
Make sure clients leave with their hands full.
Nix mix-ups
Check out this idea for keeping track of lab specimens.
B-I-N-G-O for go-getters
Try this winning team-building activity.
Our ractice has no 'P' in it
Here's a fun way to stop marking.
Sample script: Publicize your payment plans
The best time to talk about financial matters is during wellness visits.
By the Numbers
5 ideas for a smooth holiday take off
By Liz Nartowicz
Coordinating vacations can be as intimidating as a security checkpoint. Avoid time-off turbulence by picking—and sticking to—one of these flight plans.
Dear Firstline
A legal letter for abandoned pets
I downloaded the free form "Pet Abandonment Letter" (September 2008) and wanted to stress the importance of following your state's laws regarding pet abandonment.
Prepare with pet IDs
I'm a consulting veterinarian who's highly involved in several disaster preparedness committees.
Technicians deserve more
I was glad to see in "The Truth About the Technician Shortage" (August 2008) that so many veterinary technicians are actually working in the profession.
Skill Builder
The ABCs of inventory
By Rachael Hume
It's time to take stock of your supply situation. Are you neglecting the simple things? Go back to the basic building blocks, and you'll create a seamless system for tracking products and preserving profits.
Inventory manager job description
Here's what to look for in a person who oversees the goods.
Professional Growth
Tips for practice managers
It's no fun to be the bad guy. Conduct useful reviews that keep everybody smiling.
Certification: Is it for you?
By Jennifer Inbody, CVPM , Sharon DeNayer
Credentials can be a contentious topic, but we can all agree that education is essential to success—regardless of your position. Here, two practice managers share the choices behind their career paths so you can better decide your own.
When you don't have a formal review
Here's how to ask for an evaluation—and, in the meantime, initiate some positive feedback of your own.
Performance reviews: Get ready to shine
By Christine Merle, DVM, MBA, CVPM
Sweaty palms, twitchy eyes, gritted teeth: These are sure signs your performance review looms on the horizon. Banish that dread. With a little forethought, your review will be a ray of light in your glowing career.
The next step for technicians
By Amy Butzier, BS, MEd, CVT
Specialties allow credentialed technicians to further their careers.
Web Exclusive
Employee self-evaluation form
Use this form to help team members assess their job performance.
Payment agreement form
Provide clients with payment options.

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