FIRSTLINE, Jan 1, 2009 - Firstline
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FIRSTLINE, Jan 1, 2009
Team Building
How to make team members stick
By Mark Opperman, CVPM
Managers, try these seven strategies to bond quality employees to your practice.
Stick together
By Mark Opperman, CVPM
Make your team cohesive.
Front Desk
Time for belt-tightening
By Kerry Hillard Johnson
Cut calories and save money.
Ask the Experts
Get clients on board
By Brian C. Conrad, CVPM
Simple steps to client compliance.
Tips for working with guide dogs
By Ed Eames, PhD
Make a guide dog's initial visit run smoothly.
We're not a daycare
What to do when employees bring kids to work.
Preanesthetic testing
By Shawn G. McVey, MA, MSW
Should it be mandatory?
Flea and tick preventives
Stress the importance of year-round protection.
How to suggest behavior training
By Dr. J.C. Burcham
Bring up behavioral issues without offending clients.
Pearls of Practice
Add some sass to your messages
Leave messages for the pets, not the owners, and have fewer no-shows.
A team with personality
Large hospital brings team members together with personality tests.
Reuse, reduce, and recycle
An eco-friendly practice tip.
Help clients complete a diet trial
Don't let clients unknowingly sabotage their pets' diet trials. Stress the importance of at-home compliance.
Communication Strategies
Interactive chart: Interpreting body language
By Shawn G. McVey, MA, MSW
Learn how to read physical signals so you can hear what pet owners aren't saying.
Leading team meetings?
By Shawn G. McVey, MA, MSW
Learn how to read your audience.
How to read clients' minds
By Shawn G. McVey, MA, MSW
Wish you could get inside clients' heads? You can by paying closer attention to their silent statements. Here's how.
Money Matters
How to pull through the tough economy
By Brendan Howard
Protect your job and help drag your practice out of these financial dumps.
Be a proactive manager
Help pull your practice through tough economic times.
Don't forget the expenses
Your veterinary practice pulls in a lot of money, but it costs a lot to keep it going.
Help! The owner won't tell me anything
How to find out about the practice's finances.
Dear Firstline
Dear Amy: What were you thinking?
By Barbara Clingman
Practice manager challenges advice.
Professional Growth
New year, new resume
By Donna Recupido, CVPM
Six resume tips to help you get hired.
By the Numbers
5 quick burnout busters
Try these safe stimulators to reignite your spark.
Making It Meaningful
Rescue story: The luckiest Penny
By Jennifer Ortman
See how one copper-colored pit bull charmed an entire practice and found her own pot of gold—a loving family.

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