FIRSTLINE, Feb 1, 2009 - Firstline
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FIRSTLINE, Feb 1, 2009
Team Building
Different strokes for different communication styles
By Debbie Allaben Gair, CVPM
When a bunch of different folks form a team, conflict arises. Stop hunting and pecking for a solution. Here's the key to working together: Identify what pushes your co-workers' buttons.
Front Desk
Recall: Feed them wisdom
By Kerry Hillard Johnson
Reinforce the idea that the veterinarians and team members at your practice are clients' go-to group for health.
Ask the Experts
Ask Amy: Reigning in the bride
What to do when wedding-obsessed employees start making mistakes.
Weave a sticky Web (site that is)
Drive clients to your Website by promoting it.
To scan or not to scan
By Dr. Karl Salszieder
What's our legal responsibility when it comes to scanning microchips?
Client service
Carry food to care for clients
By Brendan Howard
A team-wide effort to recommend—and sell—a certain diet increases pet owners' compliance rates and improves your patients' health.
The proof is in the food
By Brendan Howard
The proof is in the food
Efficiency Rules
Calm front-desk chaos
By Sheila Grosdidier, BS, RVT
Regardless of whether you're the owner or the receptionist, these 5 tips will help you turn turmoil into tranquility—and foster loyal clients.
Making reception run smoothly is everyone's responsibility
By Sheila Grosdidier, BS, RVT
Here's a position-by-position list of who should do what.
Efficiency study: How to do more with less
By Sheila Grosdidier, BS, RVT
Measure client wait times in the reception area, exam room, and checkout on a daily or weekly basis using VMC Inc.'s two-step efficiency study.
What to do with downtime
By Sheila Grosdidier, BS, RVT
The eye of the storm will settle on your practice. When it does, do these six things to fill the slow periods and increase client activity.
Pearls of Practice
Hearts and crafts
Make eye-catching scrapbook pages to educate clients on products.
Do not neglect dental care: Talk to clients about brushing their pets teeth.
Clients need to brush their pets teeth to prevent dental disease and other illnesses.
Combine and conquer
One clinic goes green and saves some green with eco-friendly tips. How to save paper, money, and the environment.
Light a fire under their butts
Team members have to pick up trash and pull weeds when taking time to smoke a cigarette.
By the Numbers
8 signature slogans
Call attention to your practice with cute and clever signs.
Web Exclusive
Could pets help owners quit smoking?
Web survey shows 28 percent of pet owners would kick the habit for their pets.

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