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FIRSTLINE, Feb 1, 2009

Team Building Different strokes for different communication styles By Debbie Allaben Gair, CVPM When a bunch of different folks form a team, conflict arises. Stop hunting and pecking for a solution. Here's the key to working together: Identify what pushes your co-workers' buttons. Front Desk Recall: Feed them wisdom By Kerry Hillard Johnson Reinforce the idea that the veterinarians and team members at your practice are clients' go-to group for health. Ask the Experts Ask Amy: Reigning in the bride What to do when wedding-obsessed employees start making mistakes. Weave a sticky Web (site that is) Drive clients to your Website by promoting it. To scan or not to scan By Dr. Karl Salszieder What's our legal responsibility when it comes to scanning microchips? Client service Carry food to care for clients By Brendan Howard A team-wide effort to recommend—and sell—a certain diet increases pet owners' compliance rates and improves your patients' health. The proof is in the food By Brendan Howard The proof is in the food Efficiency Rules Calm front-desk chaos By Sheila Grosdidier, BS, RVT Regardless of whether you're the owner or the receptionist, these 5 tips will help you turn turmoil into tranquility—and foster loyal clients. Making reception run smoothly is everyone's responsibility By Sheila Grosdidier, BS, RVT Here's a position-by-position list of who should do what. Efficiency study: How to do more with less By Sheila Grosdidier, BS, RVT Measure client wait times in the reception area, exam room, and checkout on a daily or weekly basis using VMC Inc.'s two-step efficiency study. What to do with downtime By Sheila Grosdidier, BS, RVT The eye of the storm will settle on your practice. When it does, do these six things to fill the slow periods and increase client activity. Pearls of Practice Hearts and crafts Make eye-catching scrapbook pages to educate clients on products. Do not neglect dental care: Talk to clients about brushing their pets teeth. Clients need to brush their pets teeth to prevent dental disease and other illnesses. Combine and conquer One clinic goes green and saves some green with eco-friendly tips. How to save paper, money, and the environment. Light a fire under their butts Team members have to pick up trash and pull weeds when taking time to smoke a cigarette. By the Numbers 8 signature slogans Call attention to your practice with cute and clever signs. Web Exclusive Could pets help owners quit smoking? Web survey shows 28 percent of pet owners would kick the habit for their pets.

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