FIRSTLINE, Apr 1, 2009 - Firstline
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FIRSTLINE, Apr 1, 2009
Cover story
Keep costs affordable
By Pam Weakley
Invaluable health care at a cost clients like.
Offer the best-care plan
By Pam Weakley
Pets deserve the best.
Front Desk
Play to win—as a team
By Kerry Hillard Johnson
Be a team player.
Ask the Experts
Not before their time
By Sharon DeNayer
Remind clients old age isn't a disease.
The dish on discounts
By Karen E. Felsted, CPA, MS, DVM, CVPM
Should you offer discounts?
Problem children at the practice
How to talk to parents.
Pearls of Practice
Why senior pets weigh more
Extra pounds are extra problems.
Offer percentives
Reward staff for catching missed fees.
Sample script: Sticky payment scenario
By Leslie A. Mamalis, MBA, MSIT
Follow these talking points when a client's pet insurance is denied.
Skill Builder
What's your role?
By Liz Nartowicz
Your patient care position.
5 ways to improve patient care
By Liz Nartowicz
Expert tips to boost your skills.
How to prevent hypothermia
By Liz Nartowicz
You may know these tips, but do you follow through?
By the Numbers
10 ways to be a lifesaver
By Liz Nartowicz
Must-have survival saviors.
Web Exclusive
Master problem sheets
Forms to make record-keeping easier.
Quality of life scale
Help clients considering euthanasia.
Heartworm reminder
Scope out this sample form.
Patient care coordinator
Scan this job description.

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