FIRSTLINE, May 1, 2009 - Firstline
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FIRSTLINE, May 1, 2009
Front Desk
Protect your whole family
By Kerry Hillard Johnson
Talk to clients about zoonoses.
Ask the Experts
Certified veterinary assistants
Certification for veterinary assistants.
Antibiotic resistance
Antibiotic resistance Q&A.
Skill Builder
Prevention: More than the big three
Top five parasites for dogs and cats.
Extreme makeover: Parasite edition for team members
By Portia Stewart
Remodel your ho-hum parasite prevention program.
Secure a fecal sample
Four steps to securing a fecal sample.
By the Numbers
5 country music lessons
By Liz Nartowicz
Take a look at chart-topping country song titles for career inspiration and guidance.
Conflict resolution
Sample case study: Constant turnover
Stop the revolving door.
Problem employees: Is it you or them?
By Debbie Allaben Gair, CVPM
Pinpoint—and help—the real trouble team members in your practice.
Sample case study: The blame game
By Debbie Allaben Gair, CVPM
When a problem happens over and over, step back and determine where the issue lies. Here's how.
Money Matters
Funds and games
By Caitlin Rivers
Make a good time out of teaching employees about the bottom line with these four team-building contests.
20 questions
How well do you know practice finances?
Dear Firstline
Me-OW!
Editor's letter rubs some team members the wrong way.
Pearls of Practice
Don't let clients phone it in
Don't let clients take the "wait and see" approach to their pets' health.

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