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FIRSTLINE, May 1, 2009

Front Desk Protect your whole family By Kerry Hillard Johnson Talk to clients about zoonoses. Ask the Experts Certified veterinary assistants Certification for veterinary assistants. Antibiotic resistance Antibiotic resistance Q&A. Skill Builder Prevention: More than the big three Top five parasites for dogs and cats. Extreme makeover: Parasite edition for team members By Portia Stewart Remodel your ho-hum parasite prevention program. Secure a fecal sample Four steps to securing a fecal sample. By the Numbers 5 country music lessons By Liz Nartowicz Take a look at chart-topping country song titles for career inspiration and guidance. Conflict resolution Sample case study: Constant turnover Stop the revolving door. Problem employees: Is it you or them? By Debbie Allaben Gair, CVPM Pinpoint—and help—the real trouble team members in your practice. Sample case study: The blame game By Debbie Allaben Gair, CVPM When a problem happens over and over, step back and determine where the issue lies. Here's how. Money Matters Funds and games By Caitlin Rivers Make a good time out of teaching employees about the bottom line with these four team-building contests. 20 questions How well do you know practice finances? Dear Firstline Me-OW! Editor's letter rubs some team members the wrong way. Pearls of Practice Don't let clients phone it in Don't let clients take the "wait and see" approach to their pets' health.

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