ADVERTISEMENT

FIRSTLINE, Jun 1, 2009

Front Desk RU ready 2 adapt? By Kerry Hillard Johnson Firstline's on Twitter. Ask the Experts Pet names aren't for clients Why you shouldn't call clients "honey." Dr. Oscar the grouch When doctors turn sour, be sweet. Ask Amy: Miffed by missed fees What do you do about missed fees? You're not the boss of me How to deal with dominant personalities. Pain isn't an option Talk to clients about pain management. Pearls of Practice It's OK to name drop Personalize your greetings. A combo for NSAID compliance Guarantee follow-ups. Sample script: Insure the young Puppy and kitten insurance. Skill Builder Top 10 tests By Liz Nartowicz The dirt on skin diagnostics. Give the skinny on dermatology By Liz Nartowicz Answer clients' burning questions. What's your dermatologic role? By Liz Nartowicz How you can help itchy pets. Top 10 skin allergy symptoms By Liz Nartowicz Learn the visual cues. My View What I wish I'd known By Kristine Suszczynski A practice manager charged into a new job with a legal pad and a menu of necessary improvements. After a successful stint, she ended up swallowing a heart helping of humility. Dear Firstline Comedic relief online Your cartoons crack me up. You broke EPA rules Is it legal to break up packages? Professional Growth Managers: Stop resistance to change Help team members adapt. Change is happening. Is your team ready? By Shawn G. McVey, MA, MSW Fear and dread may be the first reactions when a new way is announced at work. Get the team ready to adapt by following these eight tips. Emotional stages of change By Shawn G. McVey, MA, MSW An emotional outline of adaptation. Marketing Strategies Marketing: Put your stamp on pet care By Kelly Stazyk Build a brand and create loyal clients. Practice branding: Radio ads with personality By Jim Kramer, DVM, CVPM Take a cue from these memorable radio spots and show pet owners what your practice is all about. Communication Strategies 7 deadly sentences By Noelle Radut See what sinful statements you may be making—and what you should say instead.

ADVERTISEMENT