FIRSTLINE, Jun 1, 2009 - Firstline
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FIRSTLINE, Jun 1, 2009
Front Desk
RU ready 2 adapt?
By Kerry Hillard Johnson
Firstline's on Twitter.
Ask the Experts
Pet names aren't for clients
Why you shouldn't call clients "honey."
Dr. Oscar the grouch
When doctors turn sour, be sweet.
Ask Amy: Miffed by missed fees
What do you do about missed fees?
You're not the boss of me
How to deal with dominant personalities.
Pain isn't an option
Talk to clients about pain management.
Pearls of Practice
It's OK to name drop
Personalize your greetings.
A combo for NSAID compliance
Guarantee follow-ups.
Sample script: Insure the young
Puppy and kitten insurance.
Skill Builder
Top 10 tests
By Liz Nartowicz
The dirt on skin diagnostics.
Give the skinny on dermatology
By Liz Nartowicz
Answer clients' burning questions.
What's your dermatologic role?
By Liz Nartowicz
How you can help itchy pets.
Top 10 skin allergy symptoms
By Liz Nartowicz
Learn the visual cues.
My View
What I wish I'd known
By Kristine Suszczynski
A practice manager charged into a new job with a legal pad and a menu of necessary improvements. After a successful stint, she ended up swallowing a heart helping of humility.
Dear Firstline
Comedic relief online
Your cartoons crack me up.
You broke EPA rules
Is it legal to break up packages?
Professional Growth
Managers: Stop resistance to change
Help team members adapt.
Change is happening. Is your team ready?
By Shawn G. McVey, MA, MSW
Fear and dread may be the first reactions when a new way is announced at work. Get the team ready to adapt by following these eight tips.
Emotional stages of change
By Shawn G. McVey, MA, MSW
An emotional outline of adaptation.
Marketing Strategies
Marketing: Put your stamp on pet care
By Kelly Stazyk
Build a brand and create loyal clients.
Practice branding: Radio ads with personality
By Jim Kramer, DVM, CVPM
Take a cue from these memorable radio spots and show pet owners what your practice is all about.
Communication Strategies
7 deadly sentences
By Noelle Radut
See what sinful statements you may be making—and what you should say instead.

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