FIRSTLINE, Jul 1, 2009 - Firstline
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FIRSTLINE, Jul 1, 2009
Front Desk
Giant leaps and a small step
By Kerry Hillard Johnson
Celebrate victories—big and seemingly small.
Ask the Experts
Emergency expenses aren't so unexpected
How to address emergency expenses.
Ask Amy: What's school got to do with it?
Help! I'm being replaced.
Handling clients who are under the influence
What to do about intoxicated clients.
Pearls of Practice
You left a paw print on our hearts
DIY pet memorials.
Watch for signs of trouble
Keep up on heartworm compliance.
Give catheters the green light
Color-code IV patients.
Sample script: Invest in each exchange
Make the most of a five-minute conversation.
You can count on it
Well-placed calculators save time.
Client service
Wow clients on a tight budget
Here are a few low-priced, premium ways to show pet owners you care.
Professional Growth
Make yourself essential
By Kerry Hillard Johnson
How to become a must-have employee.
By the Numbers
6 ways to break through to your boss
By Liz Nartowicz
Talk so your boss will listen.
Skill Builder
4 ways to botch senior care
By Liz Nartowicz
Avoid these common senior care missteps.
When your pet is the patient
By Jennifer Graham
Receptionist shares personal misstep.

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