FIRSTLINE, Oct 1, 2009 - Firstline
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FIRSTLINE, Oct 1, 2009
Cover story
Twister the dog inspired me to start a pet food bank
By Caitlin Rivers
This team member met a dog that reminded her that she can't care for every pet, but she can help one needy family at a time.
Team Building
Managers: Take action
By Debbie Allaben Gair, CVPM
Here are three ways to help your team work together more cohesively.
Forget "us vs. them"
By Debbie Allaben Gair, CVPM
Stop thinking of employees outside your group as rivals. When you break down these barriers, you'll reap the rewards.
Front Desk
Introducing the Firstline Challenge
By Kerry Hillard Johnson
Here's information about how to improve yourself and your team—and even win an iPod Touch.
By the Numbers
Four ways to say no nicely
By Liz Nartowicz
Don't fall victim to the yes syndrome. Use these techniques to say nay.
Pearls of Practice
Massachusetts legislature looking at techician licensing
East coast updates on technician licensing.
Keep E-collars handy
Clinic offers organization tip.
Sample script: Helping clients afford therapuetic diets
Talk to clients about the importance of therapeutic pet food?and how to pay for it.
Always know where your needles are
See how one clinic keeps track of needles and sringes.
Skill Builder
How to keep meticulous medical records
By Paige Phillips, RVT
It's difficult to document everything in a medical record and even harder to know who should do it and when. Cut out the guesswork with these guidelines.
Ask the Experts
Pesky pest problem
By Gina Toman, RVT
Make talking about fleas less uncomfortable.
Ask Amy: Part-time work for full-time pay — it's not fair
Amy offers advice on equity in pay.
Web Exclusive
Recording anesthesia info in medical records
When you administer anesthesia, make sure you completely document the process.
Generational questionnaire
Use this form at your next team meeting to help bridge the generation gap.
How to start a pet food bank
By Caitlin Rivers
So you want to create your own pet food bank? Here are a few tips to get you started and keep you sane.
Medical records: Get doctors to comply
To help veterinarians complete medical records in a timely manner, follow these tips.
Medical records for emergencies
Emergency medical records are arguably the most important records you'll keep.
Managers: End team rivalries
By Debbie Allaben Gair, CVPM
If you?re managing a divided team, try this rivalry-specific advice for ending the practice standoffs.

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