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FIRSTLINE, Oct 1, 2009

Client Relations Twister the dog inspired me to start a pet food bank By Caitlin Rivers This team member met a dog that reminded her that she can't care for every pet, but she can help one needy family at a time. Team Building Managers: Take action By Debbie Allaben Gair, CVPM Here are three ways to help your team work together more cohesively. Forget "us vs. them" By Debbie Allaben Gair, CVPM Stop thinking of employees outside your group as rivals. When you break down these barriers, you'll reap the rewards. Front Desk Introducing the Firstline Challenge By Kerry Hillard Johnson Here's information about how to improve yourself and your team—and even win an iPod Touch. By the Numbers Four ways to say no nicely By Liz Nartowicz Don't fall victim to the yes syndrome. Use these techniques to say nay. Pearls of Practice Massachusetts legislature looking at techician licensing East coast updates on technician licensing. Keep E-collars handy Clinic offers organization tip. Sample script: Helping clients afford therapuetic diets Talk to clients about the importance of therapeutic pet food?and how to pay for it. Always know where your needles are See how one clinic keeps track of needles and sringes. Skill Builder How to keep meticulous medical records By Paige Phillips, RVT It's difficult to document everything in a medical record and even harder to know who should do it and when. Cut out the guesswork with these guidelines. Ask the Experts Pesky pest problem By Gina Toman, RVT Make talking about fleas less uncomfortable. Ask Amy: Part-time work for full-time pay — it's not fair Amy offers advice on equity in pay. Web Exclusive Recording anesthesia info in medical records When you administer anesthesia, make sure you completely document the process. Generational questionnaire Use this form at your next team meeting to help bridge the generation gap. How to start a pet food bank By Caitlin Rivers So you want to create your own pet food bank? Here are a few tips to get you started and keep you sane. Medical records: Get doctors to comply To help veterinarians complete medical records in a timely manner, follow these tips. Medical records for emergencies Emergency medical records are arguably the most important records you'll keep. Managers: End team rivalries By Debbie Allaben Gair, CVPM If you?re managing a divided team, try this rivalry-specific advice for ending the practice standoffs.

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