FIRSTLINE, Nov 1, 2009 - Firstline
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FIRSTLINE, Nov 1, 2009
Front Desk
For the love of pets: new clinical articles
By Kerry Hillard Johnson
Firstline welcomes new clinical content.
Efficiency Rules
Minimize client waiting
Eliminate lag time with flex scheduling.
3 signs your schedule is broken
By Steve Bennaka
Scheduling woes can leave clients and team members in tatters. Fix them with these strategies.
How to keep chatty clients on schedule
Build in extra time for clients who like to talk.
How to speed up slow doctors
By Steve Bennaka
How to speed up a slow doctor.
By the Numbers
3 team excuses exposed
Check out common cop outs team members use and why they're no good.
Pearls of Practice
Santa and his elves give prime pet health
Harness the holiday spirit to educate clients on pet health.
Claws come out in California
Opinions clash over the controversial proposed ban on declawing cats.
Sample script: Don't be a Scrooge with time-off requests
How to handle the time-off talk.
Time-off request form
Simplify scheduling requests with this sample time-off sheet.
Hello? It's your parasite preventive calling
Cellular reminders increase client compliance.
Client communications
4 ways to show clients the value
By Brenda Tassava, CVPM, CVJ
A tightly honed message helps ensure clients see the value of your care.
Skill Builder
Patient recovery: Every team member plays a part
Managing postoperative pain should rank as a top concern for team members and pet owners. Follow these position-specific guidelines to educate clients and help keep their pets comfortable.
Behaviors suggestive of postoperative pain in cats
By Sheilah A. Robertson, BVMS (Hons), PhD, DACVA, DECVAA, CVA, MRCVS
In people, pain is what the patient says it is. But in animals, it's what we say it is. To better recognize acute pain in cats, observe patients for the behavioral changes described here.
Ask the Experts
Talking to clients: Can my pet get H1N1?
Answer clients' biggest flu question with confidence.
Ask Amy: I see London, I see France
How to handle team members' underwear issues.
Sample uniform policy
Use this sample uniform policy to keep garment issues at bay.

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