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FIRSTLINE, Feb 1, 2010

Front Desk Great news for veterinary technicians and assistants By Kerry Hillard Johnson The National Association of Veterinary Technicians in America announce new assistant certification and give the first Veterinary Technician of the Year award. Ask the Experts Ask Amy: My boss is a jerk! I respect the owner of our practice—his medical skills are excellent—but I don't like him as a person. He doesn't realize that 98 percent of the time, he's being a jerk. Our team members have discussed this with him. He improves for a while, but then reverts back. What can we do? Communicate with clients to boost testing compliance How do we increase clients' compliance with diagnostic tests? Pearls of Practice Bundled boarding pampers pets—and profits Veterinary clients opt for bundled boarding packages in greater numbers. Parasites: Great communication about not-so-great bugs 4 tips to improve client compliance on parasite prevention recommendations Skill Builder Drill team: 5 ways to boost your practice's dental program By Portia Stewart Five cheers to get clients and your team rooting for healthy teeth for every pet. Sample script: Remind, remind, remind about dental care This short conversation can help you respond when clients refuse the care you recommend. Team Building Quiz: Does your team suffer from social loafing? By Monica Dixon Perry, CVPM If your team struggles to get things done, your practice might be suffering from social loafing. Patient care Fluid therapy in small animals: The veterinary technician's role By Brandy Terry, CVT, VTS (ECC) It is crucial that technicians understand why fluids are essential, the different types of fluids available, and how to provide them. By the Numbers 8 ways to make clients loathe you Sometimes learning what not to do makes more sense. So here are eight attitudes and actions you could easily adopt to make clients cringe. Now go and do the opposite.

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