FIRSTLINE, Mar 1, 2010 - Firstline
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FIRSTLINE, Mar 1, 2010
Ask the Experts
Ask Amy: I need more direction at work
At my practice, I do everything from cleaning to scheduling appointments and more. But I don't know what's really expected of me and I need more training. The veterinarian is so busy that she doesn't have time to answer my questions. What can I do?
Q&A: Small claims vs. collection agencies
By Dr. Karl Salszieder
Which works best when clients don't pay?
Q&A: How to adjust to a managerial role
By Nancy Potter
I've been promoted to manager and am having trouble transitioning into the role of disciplinarian rather than friend. How can I get along with my co-workers and be their boss?
Pearls of Practice
Use software to spark the return of missing clients
Use software to spark the return of missing clients
A quick and easy way to de-stick medical tape
A quick and easy way to de-stick medical tape
Sample script: Handling Internet misinformation
Sample script: Handling Internet misinformation
Start small with pet insurance for big payoffs
Start small with pet insurance for big payoffs
A prescription for labeling test samples
A prescription for labeling test samples
Photo gallery: How to make a cat-restraining bag (step 1)
Photo gallery: How to make a cat-restraining bag (step 1)
Skill Builder
Technician appointments: Do your part, and reap the rewards
Every team member has a part to play in starting technician appointments at your practice.
4 reasons patients should see techs instead of vets
By Margie Carr
When clients schedule appointments with technicians instead of veterinarians, everyone wins. Find out if your practice could benefit from starting technician appointments.
Regulating diabetes mellitus in dogs and cats
By Robin Sereno, BS, CVT, VTS (SAIM)
Brush up on your clinical skills with this disease overview.
What is a technician appointment?
By Margie Carr
Examples of services that technicians can provide by themselves or with little supervision.
Communication Strategies
How to say what you mean
By Michelle Hainer
You don't have to zip your lip. Just tune in to body language, tone level, and these other tips.
Client Education
Chart: 6 zoonoses you should know
By Julie Legred, CVT
An in-depth chart of common zoonoses just in time for the spring parasite explosion.
By the Numbers
5 ways to get lucky
By Katherine Bontrager
Don't wait for luck to happen. Go make it with this sage advice.

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