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FIRSTLINE, Mar 1, 2010

Ask the Experts Ask Amy: I need more direction at work At my practice, I do everything from cleaning to scheduling appointments and more. But I don't know what's really expected of me and I need more training. The veterinarian is so busy that she doesn't have time to answer my questions. What can I do? Q&A: Small claims vs. collection agencies By Dr. Karl Salszieder Which works best when clients don't pay? Q&A: How to adjust to a managerial role By Nancy Potter I've been promoted to manager and am having trouble transitioning into the role of disciplinarian rather than friend. How can I get along with my co-workers and be their boss? Pearls of Practice Use software to spark the return of missing clients Use software to spark the return of missing clients A quick and easy way to de-stick medical tape A quick and easy way to de-stick medical tape Sample script: Handling Internet misinformation Sample script: Handling Internet misinformation Start small with pet insurance for big payoffs Start small with pet insurance for big payoffs A prescription for labeling test samples A prescription for labeling test samples Photo gallery: How to make a cat-restraining bag (step 1) Photo gallery: How to make a cat-restraining bag (step 1) Skill Builder Technician appointments: Do your part, and reap the rewards Every team member has a part to play in starting technician appointments at your practice. 4 reasons patients should see techs instead of vets By Margie Carr When clients schedule appointments with technicians instead of veterinarians, everyone wins. Find out if your practice could benefit from starting technician appointments. Regulating diabetes mellitus in dogs and cats By Robin Sereno, BS, CVT, VTS (SAIM) Brush up on your clinical skills with this disease overview. What is a technician appointment? By Margie Carr Examples of services that technicians can provide by themselves or with little supervision. Communication Strategies How to say what you mean By Michelle Hainer You don't have to zip your lip. Just tune in to body language, tone level, and these other tips. Client Education Chart: 6 zoonoses you should know By Julie Legred, CVT An in-depth chart of common zoonoses just in time for the spring parasite explosion. By the Numbers 5 ways to get lucky By Katherine Bontrager Don't wait for luck to happen. Go make it with this sage advice.

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