FIRSTLINE, May 1, 2010 - Firstline
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FIRSTLINE, May 1, 2010
Patient care
4 life-threatening behavior myths
By Valarie V. Tynes, DVM, DACVB
Have some of your clients—or even you—voiced any of these misconceptions? Now you'll know how to respond in order to protect pets and bond clients to your practice.
My View
9 rules for avoiding negative karma
By Kyle Palmer, CVT
Don't let bad karma come knocking at your practice's door. Institute these unofficial policies for preventing karmic payback.
Ask the Experts
Ask your boss to give you a break
I work long hours as a veterinary technician and rarely receive breaks during my shifts. Don't laws require that I get a few short rests?
Ask Amy: Team members who don't practice euthanasia etiquette
Team members—including doctors—should respect the emotional toll euthanasia takes on clients.
Pearls of Practice
Use a soup ladle to help with urine collections
Use a soup ladle to help with urine collections
Fancy folders fortify client bonds
Fancy folders fortify client bonds
Sample script: Sidestep bill blow-ups
Sample script: Sidestep bill blow-ups
Use punch cards to pound parasites
Use punch cards to pound parasites
Cover Story
When the love is gone: Fighting burnout
By Debbie Allaben Gair, CVPM , Rick Schulkey
That's it—you've had it. When you just can't take your job at the veterinary clinic anymore, learn how to beat these top three reasons for work burnout.
Quick ways to decompress when you're feeling fried
By Debbie Allaben Gair, CVPM , Rick Schulkey
5 ways to chill out before you burn out.
By the Numbers
6 ways to make your practice bloom
April showers bring May flowers, so why not follow suit? By implementing these tips, your workplace productivity will grow and your spirits will blossom.
Front Desk
Helping fraidy cats
By Kerry Hillard Johnson
Could fear on everyone's part—cats, clients, and team members—be the cause of difficult feline veterinary visits?
Cover story
5 sample forms to host a free clinic
By Donna Recupido, CVPM
Sample documents to help you host a free event to help pets and boost community love for your clinic.
5-month countdown to hosting a free clinic
By Donna Recupido, CVPM
This step-by-step checklist will help you give back to your community by hosting a free clinic for pets in need.
Client Education
Photo gallery: 6 toxic springtime plants
By Justine Lee, DVM, DACVECC , Erica Cargill, CVT
Teach clients how to pet-proof their gardens from toxic flowers.

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