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FIRSTLINE, May 1, 2010

Patient care 4 life-threatening behavior myths By Valarie V. Tynes, DVM, DACVB Have some of your clients—or even you—voiced any of these misconceptions? Now you'll know how to respond in order to protect pets and bond clients to your practice. My View 9 rules for avoiding negative karma By Kyle Palmer, CVT Don't let bad karma come knocking at your practice's door. Institute these unofficial policies for preventing karmic payback. Ask the Experts Ask your boss to give you a break I work long hours as a veterinary technician and rarely receive breaks during my shifts. Don't laws require that I get a few short rests? Ask Amy: Team members who don't practice euthanasia etiquette Team members—including doctors—should respect the emotional toll euthanasia takes on clients. Pearls of Practice Use a soup ladle to help with urine collections Use a soup ladle to help with urine collections Fancy folders fortify client bonds Fancy folders fortify client bonds Sample script: Sidestep bill blow-ups Sample script: Sidestep bill blow-ups Use punch cards to pound parasites Use punch cards to pound parasites Cover Story When the love is gone: Fighting burnout By Debbie Allaben Gair, CVPM , Rick Schulkey That's it—you've had it. When you just can't take your job at the veterinary clinic anymore, learn how to beat these top three reasons for work burnout. Quick ways to decompress when you're feeling fried By Debbie Allaben Gair, CVPM , Rick Schulkey 5 ways to chill out before you burn out. By the Numbers 6 ways to make your practice bloom April showers bring May flowers, so why not follow suit? By implementing these tips, your workplace productivity will grow and your spirits will blossom. Front Desk Helping fraidy cats By Kerry Hillard Johnson Could fear on everyone's part—cats, clients, and team members—be the cause of difficult feline veterinary visits? Client Relations 5 sample forms to host a free clinic By Donna Recupido, CVPM Sample documents to help you host a free event to help pets and boost community love for your clinic. 5-month countdown to hosting a free clinic By Donna Recupido, CVPM This step-by-step checklist will help you give back to your community by hosting a free clinic for pets in need. Client Education Photo gallery: 6 toxic springtime plants By Justine Lee, DVM, DACVECC , Erica Cargill, CVT Teach clients how to pet-proof their gardens from toxic flowers.

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