ADVERTISEMENT

FIRSTLINE, Jul 1, 2010

Pearls of Practice Clinic mascot gains fame on Facebook Clinic mascot gains fame on Facebook Use pipe cleaners to promote heartworm prevention Use pipe cleaners to promote heartworm prevention. Use a team effort to increase recycling efforts Use a team effort to increase recycling efforts Sample script: Handling battles with the boss Sample script: Handling battles with the boss Use a cheat sheet to answer clients' price questions Use a cheat sheet to answer clients' price questions Ask the Experts Ask Shawn: A poor approach to patient care By Shawn McVey, MA, MSW Veterinary team members need to be direct with underperforming co-workers. Making It Meaningful Pet weight-loss program saves lives By Stacey Sortor A weight-loss contest sparks unlikely friendships ad gives this veterinary technician a new perspective on life and her job. Team Building 8 telltale signs your veterinary team stinks By Shawn McVey, MA, MSW If your co-workers exhibit any of these symptoms, watch out. You're all just a group of employees posing as a real veterinary practice team. 4 bad statements that sabotage teamwork By Shawn McVey, MA, MSW Teamwork is about open, helpful communication. Here's how to talk about problems in the veterinary practice to help things get better. Turn your ineffective group into an impressive team By Shawn McVey, MA, MSW You're all working hard, but are you working together? You might just be a group of people in the same clinic. Here's how to build a real veterinary team 3 Cs of a team-friendly veterinary practice By Shawn McVey, MA, MSW Veterinary team members need these three things to thrive at work. Patient care The veterinary technician's role in cancer pain management By Robin L. Sereno, BS, CVT, VTS (SAIM) How you can help alleviate the pain for pets with cancer. Tips for helping pets suffering from cancer pain Check out these pointers to help you better understand how to soothe pets. By the Numbers 8 summer safety tips for pets 8 summer safety tips for pets Web Exclusive Client handout: How to create low-stress veterinary visits for cats By Kerry Hillard Johnson Getting a cat to the clinic can be tough for clients. Teach them how to relax their fraidy cats with this handout. Communication Strategies 3 reasons clients don't comply By Monica Dixon Perry, CVPM Do you feel frustrated when clients ignore your recommendations? You're not alone. Use these tools to remove the common barriers that keep clients from following through. Front Desk Dethroning the dictator: me By Kerry Hillard Johnson I had to admit that our team was exhibiting some decidedly group-like tendencies?and it was mostly my fault. Skill Builder 3 strategies for de-stressing feline patients By Kerry Hillard Johnson Frightened cats are difficult for clients and you to manage. Here are ways to relax cats and make feline visits less traumatic for all involved.

ADVERTISEMENT