FIRSTLINE, Jul 1, 2010 - Firstline
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FIRSTLINE, Jul 1, 2010
Pearls of Practice
Clinic mascot gains fame on Facebook
Clinic mascot gains fame on Facebook
Use pipe cleaners to promote heartworm prevention
Use pipe cleaners to promote heartworm prevention.
Use a team effort to increase recycling efforts
Use a team effort to increase recycling efforts
Sample script: Handling battles with the boss
Sample script: Handling battles with the boss
Use a cheat sheet to answer clients' price questions
Use a cheat sheet to answer clients' price questions
Ask the Experts
Ask Shawn: A poor approach to patient care
By Shawn McVey, MA, MSW
Veterinary team members need to be direct with underperforming co-workers.
Making It Meaningful
Pet weight-loss program saves lives
By Stacey Sortor
A weight-loss contest sparks unlikely friendships ad gives this veterinary technician a new perspective on life and her job.
Team Building
8 telltale signs your veterinary team stinks
By Shawn McVey, MA, MSW
If your co-workers exhibit any of these symptoms, watch out. You're all just a group of employees posing as a real veterinary practice team.
4 bad statements that sabotage teamwork
By Shawn McVey, MA, MSW
Teamwork is about open, helpful communication. Here's how to talk about problems in the veterinary practice to help things get better.
Turn your ineffective group into an impressive team
By Shawn McVey, MA, MSW
You're all working hard, but are you working together? You might just be a group of people in the same clinic. Here's how to build a real veterinary team
3 Cs of a team-friendly veterinary practice
By Shawn McVey, MA, MSW
Veterinary team members need these three things to thrive at work.
Patient care
The veterinary technician's role in cancer pain management
By Robin L. Sereno, BS, CVT, VTS (SAIM)
How you can help alleviate the pain for pets with cancer.
Tips for helping pets suffering from cancer pain
Check out these pointers to help you better understand how to soothe pets.
By the Numbers
8 summer safety tips for pets
8 summer safety tips for pets
Web Exclusive
Client handout: How to create low-stress veterinary visits for cats
By Kerry Hillard Johnson
Getting a cat to the clinic can be tough for clients. Teach them how to relax their fraidy cats with this handout.
Communication Strategies
3 reasons clients don't comply
By Monica Dixon Perry, CVPM
Do you feel frustrated when clients ignore your recommendations? You're not alone. Use these tools to remove the common barriers that keep clients from following through.
Front Desk
Dethroning the dictator: me
By Kerry Hillard Johnson
I had to admit that our team was exhibiting some decidedly group-like tendencies?and it was mostly my fault.
Skill Builder
3 strategies for de-stressing feline patients
By Kerry Hillard Johnson
Frightened cats are difficult for clients and you to manage. Here are ways to relax cats and make feline visits less traumatic for all involved.

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