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FIRSTLINE, Aug 1, 2010

Money Matters Is the recession over? Here's a look at how the economy has affected your veterinary practice, your clients, and your patients. Data: Veterinary team members' salary and benefits in 2010 The latest Firstline Team Trends Study lays out the numbers for salaries, benefits, and hourly wages for veterinary team members across the nation. Client Communication Chew the fat: Team members on pet obesity When "big-boned" doesn't cover a pet's condition anymore, veterinary team members say conversations about pet obesity are important ... but not with every client. Nutritional naysayers: Client objections to therapeutic diets Veterinary clients are turning down therapeutic diets for pets, complaining that they're too expensive. Are you the reason cats and dogs aren't getting the food veterinarians say they need? Who's to blame for poor client compliance? Veterinarians? Team members? Clients? You told us who you felt was at fault. Conflict resolution Measuring team conflict Step one: Figure out the causes of team conflict. Then take action against them. What causes veterinary team members' stress? Too much to do and not enough time to do it, coupled with lack of communication, resources, and financial incentives, leaves team members tense. Client Relations 7 ways veterinary practices serve their communities Helping clients pay is about more than just the bottom line. It's about building bonds and providing pets with the care they need. Pet insurance: Ensure that they're insured Veterinary clients with pet insurance are willing to spend more to care for their pets. Patient care Where the parasites are: Trends in today's veterinary world Flea and tick products have gone over the counter. How will that affect your patients and practice? Top 10 diseases in dogs and cats Data reveals the most common diagnoses for dogs and cats during various stages of life. Skill Builder Veterinary CE: A look at learning in 2010 Across the country, team members are finding ways to gain skills and earn certifications. Are you keeping up with your peers? Gender: Who's the better boss? Does gender play a role when it comes to management skills in veterinary practice? Web Exclusive Stop the stealing: Your role in preventing employee theft Theft and embezzlement are on the rise. Are you doing everything you can to make sure your practice isn't affected? Managing to excel What are owners looking for in candidates? Plus, do you need a CVPM? Cats or dogs: What's your preference? The lowdown on which species veterinarians and veterinary team members prefer to work with, why—and if it matters.

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