FIRSTLINE, Sep 1, 2010 - Firstline
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FIRSTLINE, Sep 1, 2010
Skill Builder
Improving wellness care: Your role
By Erika Rasmusson Janes
When it comes to preventive care, what's your responsibility as a veterinary team member?
Well to-do
By Erika Rasmusson Janes
Wellness care isn't a luxury, but you can still give pets red-carpet treatment. Try out these four ideas to improve client compliance and patient health.
Comparing veterinary wellness plans
By Erika Rasmusson Janes
Two veterinarians explain their practices' wellness packages—and how they help patients and the bottom line.
Ask the Experts
Ask Shawn: How to build a better team
By Shawn McVey, MA, MSW
I'm the manager of a small practice with no 'superstar' team members. Employees fail to follow through on tasks, and I find myself babysitting and putting out fires on a daily basis. But the practice owner is reluctant to fire anyone. What do I do? —SEARCHING FOR SUPERSTARS
Show me the money: Asking for a raise in tough times
Can I ask for a raise at a time when most team members are going without them?
Share practice goals with team members to keep them motivated
Our team members seem lost and unmotivated. How can I get them on track?
Pearls of Practice
Terrific ways to tout technicians and team members
National Veterinary Technician Week is Oct. 10 to 16. How will your practice celebrate?
A cleaner way to make a mess
When emptying anal glands in pets, use this simple trick to minimize the mess.
Impress clients by creating clever cage cards
Show a little creativity with customized cage cards.
3 ways to spice up your staff meetings
Team members nodding off during your staff meetings? Keep them involved with interesting activities.
He or she? Don't confuse patients' gender in front of clients
This simple tip will help you identify gender in your veterinary patients.
Reward brave patients with a purple heart
A simple gesture shows your veterinary clients you care.
Patient care
Top 5 missed opportunities in nutritional management
By Charlotte Higgins, AS, CVT
Be sure you're taking every chance to help clients learn what to feed their pets.
Communication Strategies
How to talk to someone you can't stand
By Michelle Hainer
Patients depend on your lines of communication with co-workers, so keep them open. Here's how.
Team Training
Veterinary disrespect: Overcoming the "just a receptionist" rap
By Katherine Dobbs, RVT, CVPM, PHR
Receptionists, remove the obstacles that prevent you from being considered part of your practice's healthcare team.
By the Numbers
Top 10 ways to make your boss hate you
By Shawn G. McVey, MA, MSW
Watch Shawn McVey explain how to get on your manager's bad side.

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