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FIRSTLINE, Sep 1, 2010

Skill Builder Improving wellness care: Your role By Erika Rasmusson Janes When it comes to preventive care, what's your responsibility as a veterinary team member? Well to-do By Erika Rasmusson Janes Wellness care isn't a luxury, but you can still give pets red-carpet treatment. Try out these four ideas to improve client compliance and patient health. Comparing veterinary wellness plans By Erika Rasmusson Janes Two veterinarians explain their practices' wellness packages—and how they help patients and the bottom line. Ask the Experts Ask Shawn: How to build a better team By Shawn McVey, MA, MSW I'm the manager of a small practice with no 'superstar' team members. Employees fail to follow through on tasks, and I find myself babysitting and putting out fires on a daily basis. But the practice owner is reluctant to fire anyone. What do I do? —SEARCHING FOR SUPERSTARS Show me the money: Asking for a raise in tough times Can I ask for a raise at a time when most team members are going without them? Share practice goals with team members to keep them motivated Our team members seem lost and unmotivated. How can I get them on track? Pearls of Practice Terrific ways to tout technicians and team members National Veterinary Technician Week is Oct. 10 to 16. How will your practice celebrate? A cleaner way to make a mess When emptying anal glands in pets, use this simple trick to minimize the mess. Impress clients by creating clever cage cards Show a little creativity with customized cage cards. 3 ways to spice up your staff meetings Team members nodding off during your staff meetings? Keep them involved with interesting activities. He or she? Don't confuse patients' gender in front of clients This simple tip will help you identify gender in your veterinary patients. Reward brave patients with a purple heart A simple gesture shows your veterinary clients you care. Patient care Top 5 missed opportunities in nutritional management By Charlotte Higgins, AS, CVT Be sure you're taking every chance to help clients learn what to feed their pets. Communication Strategies How to talk to someone you can't stand By Michelle Hainer Patients depend on your lines of communication with co-workers, so keep them open. Here's how. Team Training Veterinary disrespect: Overcoming the "just a receptionist" rap By Katherine Dobbs, RVT, CVPM, PHR Receptionists, remove the obstacles that prevent you from being considered part of your practice's healthcare team. By the Numbers Top 10 ways to make your boss hate you By Shawn G. McVey, MA, MSW Watch Shawn McVey explain how to get on your manager's bad side.

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