FIRSTLINE, Nov 1, 2010 - Firstline
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FIRSTLINE, Nov 1, 2010
Ask the Experts
Ask Shawn: A better way to pass the torch between shifts
By Shawn McVey, MA, MSW
Ask Shawn: A better way to pass the torch between shifts
Q&A: Talk clients through tough times to promote third-party payment plans
By Karen E. Felsted, CPA, MS, DVM, CVPM
Q&A: Talk clients through tough times to promote third-party payment plans
Pearls of Practice
Give team members a birthday they'll never forget
Give team members a birthday they'll never forget
Hold a charity dog wash to give back to your community
Hold a charity dog wash to give back to your community
Calm clients' concerns about pet diabetes
Calm clients' concerns about pet diabetes
Communication Strategies
4 true colors: Why your personal hue matters
By Brenda Tassava, CVPM, CVJ
A new profiling program adapted specifically for veterinary use recognizes veterinarians and team members' temperaments by color: blue, green, gold, and orange. Find out which one you are.
BizQuiz: Test the true color of your temperament at work
See what shade your—and your team members'—work temperament is with this short quiz. Then learn how to best blend with other shades by checking out a few colorful examples.
What colors are your clients?
The color-based profiling program isn't just for building more effective team relationships. You can also use it to improve your interactions with clients.
2 case studies: Canine Colors in action
Two examples show how understanding team members' temperaments can head off conflict and encourage goodwill.
Patient care
Dermatology: Top 5 questions technicians ask about diagnostic testing
By Rudayna Ghubash, DVM, DACVD
Tips on performing skin cytology, dermatophyte cultures, and more.
Skill Builder
Fight your fear of pet insurance paperwork
By Erika Rasmusson Janes
Overwhelmed by the thought of recommending pet insurance because of the administrative work involved? Don't fret. These tips can simplify the process and make pet insurance pay for your veterinary practice.
My View
Taking the lead
By Kristine Suszczynski
See how a little mentorship can make a big difference.
By the Numbers
Top 10 ways to have a lousy day
From sunup to sundown, here's your fool-proof way to have a terrible day.

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