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FIRSTLINE, Nov 1, 2010

Ask the Experts Ask Shawn: A better way to pass the torch between shifts By Shawn McVey, MA, MSW Ask Shawn: A better way to pass the torch between shifts Q&A: Talk clients through tough times to promote third-party payment plans By Karen E. Felsted, CPA, MS, DVM, CVPM Q&A: Talk clients through tough times to promote third-party payment plans Pearls of Practice Give team members a birthday they'll never forget Give team members a birthday they'll never forget Hold a charity dog wash to give back to your community Hold a charity dog wash to give back to your community Calm clients' concerns about pet diabetes Calm clients' concerns about pet diabetes Communication Strategies 4 true colors: Why your personal hue matters By Brenda Tassava, CVPM, CVJ A new profiling program adapted specifically for veterinary use recognizes veterinarians and team members' temperaments by color: blue, green, gold, and orange. Find out which one you are. BizQuiz: Test the true color of your temperament at work See what shade your—and your team members'—work temperament is with this short quiz. Then learn how to best blend with other shades by checking out a few colorful examples. What colors are your clients? The color-based profiling program isn't just for building more effective team relationships. You can also use it to improve your interactions with clients. 2 case studies: Canine Colors in action Two examples show how understanding team members' temperaments can head off conflict and encourage goodwill. Patient care Dermatology: Top 5 questions technicians ask about diagnostic testing By Rudayna Ghubash, DVM, DACVD Tips on performing skin cytology, dermatophyte cultures, and more. Skill Builder Fight your fear of pet insurance paperwork By Erika Rasmusson Janes Overwhelmed by the thought of recommending pet insurance because of the administrative work involved? Don't fret. These tips can simplify the process and make pet insurance pay for your veterinary practice. My View Taking the lead By Kristine Suszczynski See how a little mentorship can make a big difference. By the Numbers Top 10 ways to have a lousy day From sunup to sundown, here's your fool-proof way to have a terrible day.

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