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FIRSTLINE, Dec 1, 2010

Ask the Experts Ask Shawn: Snuffing out smoke breaks By Shawn McVey, MA, MSW How do I structure breaks in a way fair to smokers and nonsmokers? Q&A: Converting phone shoppers into clients By Karyn Gavzer, MBA, CVPM How can we convert price shoppers into clients? An egg hunt for parasites By Joyce S. Knoll, VMD, PhD, DACVP What do you recommend for routine fecal assessment for parasite ova? Pearls of Practice Help senior pets stay slim Get a comprehnsive list of resources you can use to help clients understand the importance of weight management. Soda for a smile: A game for impressing clients Win over a client and score a drink with this bubbly game. A clinical board game for the whole team Bust out this board game at your next team meeting to improve patient care. A tip to keep equipment clean Wrap up centrifuges to keep them clean. Erasable name tags foster familiarity Know what's going on inside the exam room by posting a message outside the door. A thank-you gift they'll come back for Entice clients to return to your practice by offering this gift. Go green behind the scenes Here's an eco-friendly tip that you'll be sure to stick to. Send a card to show you care Thank referrals with a pet identification card. Special report Could your veterinary job destroy your life? By Steve Bennaka, Content Specialist A young mother, athlete, and veterinary practice manager suffered through extreme fatigue and muscle pain for three years before she discovered her life would never be the same. Could the same thing happen to you simply because of where you work? Bartonellosis basics By Steve Bennaka Veterinary team members, you're at risk for the disease simply because you work with animals. But how much do you really know about bartonellosis? What bartonellosis does to your patients By Steve Bennaka, Content Specialist A veterinarian explains what to watch for in cats and dogs with bartonellosis. 8 vectors and hosts of Bartonella bacteria Bartonellosis is usually transmitted by cat scratches and bites contaminated with flea feces. Learn more about the animals that host and pass on the Bartonella bacteria. Patient care How to perform a thorough dental exam By Mary L. Berg, BS, RVT, RLATG, VTS (dentistry) Make sure you collect—and record—all the important information during this exam, so the veterinarian can make the correct diagnosis and provide the best therapy. Industry issues Heartworm resistance? Associations speak out on heartworm preventives. Read what they say about efficacy issues and staying the course. Making It Meaningful Monday morning miracle By Kyle Palmer, CVT This practice manager received a big dose of inspiration when his hospital went the extra mile for the littlest, neediest patient. Client Relations 9 tips of super (successful) veterinary service By Jeff Rothstein, DVM, MBA When you treat your clients well, they respond in kind by coming back, encouraging new clients to visit you, and boosting your veterinary practice's bottom line. Professional Development Social suicide: Don't let the Web kill your professional reputation By Joe Dysart Who you are online can kill your chances of snagging your dream job—or even your next job. Make sure your Web presence isn't hurting your hirability with these tools. Uncover your online reputation By Joe Dysart Use these websites to see what the Web says about you. How to polish up your online image By Joe Dysart Quick tips to keeping a clean record. Oh, why did I post that? Is the payback worth the juicy post or tweet? Protecting your online privacy It's time to tighten up your social network privacy settings. By the Numbers Top 10 reasons veterinary team members love their jobs Veterinary team members attending CVC San Diego shared the main reason they love going to work every day.

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