FIRSTLINE, Apr 1, 2011 - Firstline
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FIRSTLINE, Apr 1, 2011
Communication Strategies
6 heated situations: Say this, not that
By Portia Stewart
Is conflict leaving you hot under the collar when you need to be cool as a cucumber? Put those feelings on ice to extinguish the flames.
Get a grip: 3 ways to avoid losing your cool
By Portia Stewart
Get a grip: 3 ways to avoid losing your cool
Ask the Experts
Q&A: Should my veterinary boss pay me for paid time off (PTO) hours even if I didn't work full-time during the pay period?
By Dr. Karl Salszieder
Q: Should my boss pay me for paid time off (PTO) hours even if I didn't work full-time during the pay period?
Q&A: How can my veterinary team stress the importance of feline heartworm preventives to clients?
Here's how you can stress the importance of feline heartworm preventives to clients.
Pearls of Practice
Use bins to store your patients' lost items
Update your lost-and-found.
How to talk to clients about vaccines
Here are vaccine recommendations made easy.
Spread heartworm awareness with client games
Make heartworm awareness fun.
Spin to win: Make dental care fun
Sprin to win.
Client service
3 ways to help cash-strapped clients
By Karen Felsted, CPA, MS, DVM, CVPM
Your patients didn't cause the recession, and they're not responsible for your clients' money woes. But they still need essential veterinary care. It's up to you to help your clients figure out how to pay for these services̬and sometimes that means thinking outside the box.
Patient care
Disk disease: It's not just for dogs
By Jennifer Keefe, CVT, VTS (ECC, anesthesia)
Follow Pollux's tale, and discover more about disk disease in cats.
Skill Builder
Do you train team members? 4 ways to do it well
By Caitlin Rivers
Training new hires is essential to your practice—and it's not always easy. Here are some tips for teaching old pros some new-hire training tricks.
How to tackle trainee trouble at your veterinary practice
By Caitlin Rivers
If your trainer-trainee relationship isn't working, consider the following advice and get back on track.
Here's how to enlist new trainers at your veterinary practice
By Caitlin Rivers
Not everyone is good at everything. Here's how to get additional team members on board with training others
Client Education
Tips for talking to clients about ticks
The weather is warming up, and you know what that means: Ticks—and along with them, Lyme disease—will be out in full force. use a practice-wide team effort to make sure your clients are prepared for the surge.
10 steps to help clients prevent zoonotic diseases
Share this list with clients at your veterinary practice to help keep their pets healthy and parasite-free.

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