FIRSTLINE, Oct 1, 2011 - Firstline
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FIRSTLINE, Oct 1, 2011
Front Desk
Onward and upward in the veterinary profession
By Steve Bennaka
We'll have to keep calm and carry on without our fearless leader.
News Report
4 ways technicians can help when disaster strikes
Hey technicians: Tired of feeling helpless when disaster strikes? There are many organizations seeking your expertise. You just have to find the one that's right for you.
Ask the Experts
Q&A: Busting veterinary patient myths
Q: How can I bust these myths without offending veterinary clients?
Q&A: Help obese veterinary patients
Q: How can veterinary clients fight their pet's obesity problems?
Q&A: Stop piddling around with veterinary test results
Q: What can our veterinary team do to get the most accurate results from a urinalysis?
Ask Shawn: The veterinarian plays favorites
By Shawn McVey, MA, MSW
Q: How should we deal with a teacher's pet?
Pearls of Practice
Coffee talk: Put prices in perspective for veterinary clients
When clients panic about the price of veterinary care, share this wisdom.
Mine your veterinary reminder list
Remember to remind veterinary clients to visit your clinic regularly.
The power of "I" in the veterinary profession
Learn this trick and relate to veterinary clients on a personal level.
Sell your veterinary services
When clients purchase veterinary products elsewhere, don't get mad—change your strategy.
Veterinary Care: Discount discussions
Here's what to say when veterinary clients ask for a discount.
Fix your veterinary files
Use these clips to organize your veterinary patient files.
Team Builder
Managers: 6 ways to make veterinary receptionists love you
By Debbie Boone, BS, CCS, CVPM
Happy receptionists make for happy clients and a more pleasant workplace. Take these tips to heart and your team will love you.
Support veterinary receptionists' ideas
Even if you don?t see a reason for change, your front-office team members might.
Veterinary Receptionists: Here's what you can do
Learn how to make managers love you.
Train your veterinary team
Dealing with unhappy clients is just the beginning.
Hire the right veterinary team members
Often, hiring managers fail to ask the right questions during interviews.
Patient care
Dermatology: 6 crucial skills for veterinary technicians
Whether cleaning the ears of floppy-eared dogs or setting up the exam room, technicians are an important part of dermatology case management.
Dermatology: 20 questions to ask clients
The more you know about your patients, the better. Ask clients these questions while taking a dermatology history.
Client Education
Tackle tough tick talks with veterinary clients
By Brianne Carlon
Veterinary clients are often in the dark about the risk ticks present for their pets. Use these tips to tackle tough tick talks, region by region.
Share the facts with veterinary clients
Here's the truth about ticks.
Boost veterinary clients' tick IQ
Offer veterinary clients this advice and they'll be tick experts in no time.
Making It Meaningful
The veterinary backup plan
By Susan Logan, BS, CVT
When this veterinary technician prepared for a volunteer trip to Thailand, she quickly realized her original plan was about to an unexpected turn.
Veterinary technicians: Read this before you volunteer
Here are answers to the most commonly asked questions.

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