FIRSTLINE, Nov 1, 2011 - Firstline
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FIRSTLINE, Nov 1, 2011
Cover Story
Greet your veterinary team with thanks and praise
By Portia Stewart
Give compliments to show your true appreciation.
Front Desk
Praise veterinary team members like you should
As much as I want to blame the pharmacist for the terrible customer service, I don't—I blame her manager for not giving enough positive feedback.
News Report
5 ways to fight animal cruelty at your veterinary practice
Document everything, and four other tips to help identify and report potential animal abuse
Veterinary kennel assistant sentenced for animal cruelty
This former veterinary team member nearly starved her pet to death.
Ask the Experts
Ask Shawn: Dealing with a smoking veterinarian
By Shawn McVey, MA, MSW
Q. Our doctor is a heavy smoker, and his smoke breaks are getting in the way of patient care. What should I do?
How to explain pet insurance to veterinary clients
Q. How can I help clients choose the best pet insurance plan?
Improve your veterinary practice's senior patient care
Q. How can we improve the service we offer to clients with senior pets?
Pearls of Practice
Personal vs. veterinary practice on Facebook
How to keep a distance between your practice's web page and your personal page on Facebook
Lock in veterinary client rechecks
Improve your practice's client reminders.
Odor-free pet fecals to go
Personalize cups.
Patient care
Nutrition and the diabetic pet
Help clients offer their diabetic pets better veterinary nutrition to improve their health.
Professional Growth
Veterinary technician's confession: "I avoided cats"
A compliment from one practice client gave me the confidence to get closer to fractious felines.
Give cats a better practice experience with the kitty burrito
Use these steps to safely wrap and restrain a cat.
Legal Issues
Shield your veterinary practice from unemployment claims
By Marie E. McNamara, MBA, CVPM
Protect your practice and your team members' rights.
Are you an unemployed veterinary team member? Know your rights—and look for the rainbow
By Marie E. McNamara, MBA, CVPM
Here's what you can do to protect your legal rights after a layoff or termination—and plan for a brighter future.

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