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FIRSTLINE, Dec 1, 2011

Communication Strategies Can your veterinary clients hear you now? By Portia Stewart In our high-tech world of e-mail, Facebook, and smartphones, it's getting harder every day to grab the attention of the people you work with—and people you serve. Consider these tips to make sure veterinary clients and co-workers hear your message every time. 7 ways to make sure veterinary clients tune you out Check out these sure-fire ways to scare away veterinary clients. Don't overload veterinary clients When you notice your veterinary clients' eyes start to glaze that's when it's time to change your strategy. Tough talk: Veterinary pet insurance Here's the best way to prepare veterinary clients for the worst. Front Desk Don't hate, communicate with veterinary clients By Ashley Barforoush, Associate Editor I checked the inbox and there it was: My first piece of hate mail. Pearls of Practice From litter to veterinary patients' litter box Turn this trash into treasure for your overnight veterinary patients. Poster up: New law for veterinary team members New rules mean new posters. Educate veterinary clients with these clips Bust boredom blues with these tips for your veterinary clinic's waiting room. Ask the Experts Veterinary receptionists—start on the right foot Q&A: How can I make a good impression at my new job? Help fat cats and more pudgy veterinary patients Q&A: How do I broach a pet's weight problem with veterinary clients. How to hook veterinary phone shoppers Q&A: How can we turn phone shoppers into veterinary clients? Client Education Golden years mean golden veterinary care By Jeff Rothstein, DVM, MBA Whether you need to launch a new senior preventive care program or just give your existing one a boost, use these five steps to help veterinary patients age gracefully. Old veterinary patients, new care As cats age, they're at increased risk for health issues. Take these tips to heart and take care of your older veterinary patients. Patient care 6 myths of veterinary palliative care Pain management is a critical component of a pallative care program that offers relief for pets with terminal illnesses. Learn the facts about palliative care, including how to assess a pet's pain and offer relief. How to create a hospice program at your veterinary clinic Consider offering palliative and hospice care as option for terminal veterinary patients and their owners.

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