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FIRSTLINE, Feb 1, 2012

Client Education Focus on fecal compliance in veterinary practice By Christine Hall Johnson , Debbie Allaben Gair, CVPM It's important for team members to play a part in educating clients about intestinal parasites. Quick tips to boost veterinary client compliance By Christine Hall Johnson , Debbie Allaben Gair, CVPM Keep your communication simple and clear, and make the process as easy as possible for the client. Worm your way into fecal talks with veterinary clients By Christine Hall Johnson , Debbie Allaben Gair, CVPM People need to hear information multiple times before they understand your message. Here are nine ways to ensure clients appreciate the importance of fecal exams. Front Desk Veterinary heroes are made, not born By Brendan Howard Every veterinary team member can be the person who can turn a client's or co-worker's day around. If there's a problem or a complaint, even if it's not because of you, help to fix it. Ask the Experts Ask Shawn: Handling a racist client in veterinary practice By Shawn McVey, MA, MSW You can show offensive veterinary clients the door. Q&A: Giving credit options to veterinary clients A realistic but tactful answer goes a long way to helping clients understand insurance and third-party payment plans. Pearls of Practice Build a buzz with a veterinary practice newsletter Take notes from this team. Give thanks for veterinary clients The current economy might make pet owners a little shy about offering all the care you recommend, but it's important to keep a positive tone with clients. Team Training Dial into food allergies in pets By Ed Kane, PhD Veterinary teams are the first line of defense when pet owners want answers about food allergies. 3 questions clients ask about pet food allergies Sandra Grable, CVT, a dermatology technician at the University of Illinois Veterinary Teaching Hospital, shares three common questions clients ask when they discover their pet might have a food allergy and offers advice to help you serve up answers with confidence Patient care Dental technicians: Filling a vital role in veterinary medicine Specialty training pays off.

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