FIRSTLINE, May 1, 2012 - Firstline
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FIRSTLINE, May 1, 2012
Communication Strategies
Tame the abusive veterinary client
By Oriana D. Scislowicz, BS, LVT
Learn how to soothe ruffled tempers and help clients sheathe their claws.
Ask the Experts
Ask Shawn: How can we stop bathroom break abuse in our veterinary clinic?
By Shawn McVey, MA, MSW
Our assigned office call technician takes frequent, long restroom breaks. How should I approach this topic with the employee?
Promote veterinary parasite prevention as a team
How to create a consistent message.
Scrubbing an underperforming employee in veterinary practice
What to do when it isn't working out.
Pearls of Practice
Conquer vaccination concerns in veterinary practice
Be prepared when clients ask about the number of vaccines their pets receive.
A shoe-in for medication in veterinary practice
Use an over-the-door shoe holder to store medication.
Don't get needled in veterinary practice
Use pet nail clippers for removing needles from syringes.
Dump the litter box in veterinary practice
How to deal with kittens turning their litter box over.
A draining issue in veterinary practice
Use this tip to keep your otoscope cone-cleaning brushes within reach.
Make your own urine catchers
Vaccine container makes for a urine catcher in veterinary practice.
Make testing a no-brainer
General and referral veterinary practices can work together
Celebrate the gift of health
Help pets and make clients happy with custom gift certificates for veterinary services.
Patient care
Anesthetic monitoring savvy
By Susan Burns, BS, RVT, VTS (Anesthesia)
Understanding and interpreting data from a multi-parameter monitor is paramount to a successful anesthetic experience in veterinary practice. Consider this advice to understand these vital values and explore what to do when you encounter abnormalities.
Cover story
4 tips for a smooth referral
By Rachael Simmons
Sometimes you must send veterinary clients to a specialty or referral practice to make sure their pets get the care they need. Team members can smooth this potentially stressful process with a few simple steps.
Team Training
Think outside the litter box
By Steve Dale, CABC
Educate veterinary clients when cats boldly go where they've never gone before.

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