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FIRSTLINE, May 1, 2012

Communication Strategies Tame the abusive veterinary client By Oriana D. Scislowicz, BS, LVT Learn how to soothe ruffled tempers and help clients sheathe their claws. Ask the Experts Ask Shawn: How can we stop bathroom break abuse in our veterinary clinic? By Shawn McVey, MA, MSW Our assigned office call technician takes frequent, long restroom breaks. How should I approach this topic with the employee? Promote veterinary parasite prevention as a team How to create a consistent message. Scrubbing an underperforming employee in veterinary practice What to do when it isn't working out. Pearls of Practice Conquer vaccination concerns in veterinary practice Be prepared when clients ask about the number of vaccines their pets receive. A shoe-in for medication in veterinary practice Use an over-the-door shoe holder to store medication. Don't get needled in veterinary practice Use pet nail clippers for removing needles from syringes. Dump the litter box in veterinary practice How to deal with kittens turning their litter box over. A draining issue in veterinary practice Use this tip to keep your otoscope cone-cleaning brushes within reach. Make your own urine catchers Vaccine container makes for a urine catcher in veterinary practice. Make testing a no-brainer General and referral veterinary practices can work together Celebrate the gift of health Help pets and make clients happy with custom gift certificates for veterinary services. Patient care Anesthetic monitoring savvy By Susan Burns, BS, RVT, VTS (Anesthesia) Understanding and interpreting data from a multi-parameter monitor is paramount to a successful anesthetic experience in veterinary practice. Consider this advice to understand these vital values and explore what to do when you encounter abnormalities. Client Relations 4 tips for a smooth referral By Rachael Simmons Sometimes you must send veterinary clients to a specialty or referral practice to make sure their pets get the care they need. Team members can smooth this potentially stressful process with a few simple steps. Team Training Think outside the litter box By Steve Dale, CABC Educate veterinary clients when cats boldly go where they've never gone before.

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