FIRSTLINE, Jun 1, 2012 - Firstline
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FIRSTLINE, Jun 1, 2012
Cover Story
Keep out! How veterinary clients block you
By Jon Klingborg, DVM
Learn how to reach out when clients put up "stay away" or "back off" signs—and get to the root of the pet's problem.
Ask the Experts
Ask Shawn: Getting a fair shake as a male veterinary technician
By Shawn McVey, MA, MSW
I'm a male technician in a mostly female practice. I've been here just as long as another female technician who's less experienced than me. She was promoted—I wasn't. How do I get my fair shake?
When veterinary clients say "No!"
By Karen Felsted, CPA, MS, DVM, CVPM
When we offer pet insurance or third-party payment plans, some clients are quick to turn us down. What are we doing wrong?
Pearls of Practice
Label veterinary medications on the dot
Use colored dot stickers to quickly identify expiration dates.
Keep veterinary patients warm with rice buddies
Keep patients toasty post-surgery with a rice buddy in their kennel.
Veterinary tip: Simple solution to catch urine
Use plastic vaccine trays to collect urine by free catch.
Veterinary tip: Hold the IV line
Use IV lines to tie endotracheal tubes during dental procedures.
Team Training
Ease the strain of chronic illness for veterinary clients
By Jennifer Graham
The path for clients with chronically ill pets can be difficult and paved with pitfalls. Here's how to ease clients' way down this long and winding road.
Professional Development
The veterinary team member's guide to dating and workplace relationships
By Portia Stewart
Whether it's a budding workplace romance, best friend blues, or family drama, personal relationships can really wreck the peace in a veterinary practice. Practice management experts and team members who've been there will offer advice to keep personal relationships from interfering with professional life.
Veterinary practice: All in the family
A father and son team keep their personal and work relationships working with practice.
Cover story
Lost and Found
By Kyle Palmer, CVT
Two potential owners, one dog, and no microchip. Here's what happened when our veterinary practice got stuck between a Good Samaritan and the owner who wanted her dog back.
Client Education
4 tips for an effective discharge
By Rachael Simmons
When veterinary clients don't follow your instructions, their pets suffer. Use these steps to lock in the care pets need.
Patient care
Lyme disease: How to keep pets—and your veterinary clients—safe
By Julie Legred, CVT
Sunny days and a milder winter bring more than an early spring—they may also mean more ticks all over the country. As the threat increases, your role in safeguarding health in your community is more important than ever before.

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