FIRSTLINE, Sep 1, 2012 - Firstline
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FIRSTLINE, Sep 1, 2012
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Millie's love: Life after pet loss
By Cori Weber
When a caregiver brought an ill and severely matted cat to our practice, our veterinary team began a journey that demonstrated the bonds of love and compassion that can blossom among pets, their people, and a veterinary team.
Pearls of Practice
Help veterinary clients with angels in the cupboard
An easy way to help clients who can't afford care.
Signs, signs, everywhere signs in your veterinary practice
Eliminate cage cards and save paper with this tip.
Comfort waiting veterinary patients
Give anxious dogs relief during their stay.
Veterinary tips to tackle tough flea and tick talks
Education is key to keeping clients' pets pest-free.
Veterinary technicians: Hold on, that ain't chicken broth
Collect urine easily with this common household utensil.
A twist on noisy children in your veterinary practice
A simple solution to tame rowdy children in the waiting room.
Ask the Experts
Make a connection with older veterinary clients
Focus on compassion when working with elderly clients.
Ask Shawn: Dissed by our veterinarian
By Shawn McVey, MA, MSW
Our veterinarian constantly picks on everything we do at work. Help!
Veterinary client communication: Educate, educate, and educate some more
Calm client fears about radioiodine treatment.
Team Training
Don't let emergency veterinary calls turn you upside down
Use these materials to educate team members about how to crack that tough nut—the nonurgent emergency call. Follow the directios to get your practice back on its feet by preparing an educational meeting on this topic.
Communication Strategies
5 steps to prep for painful discussions
By Portia Stewart
Pet owners don't want their animals to hurt. But when you tell veterinary clients their pets are suffering, your words might also cause pain. Here's how to lessen the hurt and help pets and clients feel better.
Patient care
The critical role of nutrition for hospitalized veterinary patients
Every hospitalized pet needs a nutritional assessment. Establishing realistic feeding goals is an important part of patient care to enhance the likelihood of a positive outcome.

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