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FIRSTLINE, Dec 1, 2012

Ask the Experts Personal problems, professional consequence By Shawn McVey, MA, MSW I'm going through an ?unexpected romantic breakup, and it's affecting my veterinary work. Several of my co-workers have noticed my distraction and made comments. I'm trying to stay more focused, but I don't want to talk about my personal life—our practice manager tends to gossip. I don't want to lose my job over this. What should I do? —Broken Heart Beat bullies in veterinary practice Some of my co-workers have decided they don't like me, and they criticize my work constantly. What should I do? Pearls of Practice Dental corner: Lingual squamous cell carcinoma Firstline's Dental Corner offers an up-close look at interesting and life-saving dental procedures and the technician's role in veterinary dental support and care. Client Communication Everything you always wanted to know about pet insurance (but were afraid to ask) By Portia Stewart Use this advice to learn the best strategies to talk to pet owners about how to pay for the care their pets need. Then take your floundering pet insurance program and boost it to a new level of service to protect the pets you serve. Professional Growth 14 ways to grow in your job Consider this list of ways to spice up your career as a credentialed veterinary technician. You can be the (nearly) perfect veterinary technician By Susan Logan, BS, CVT A successful career is about more than perfect catheter placement. Discover what veterinarians want most from their technicians—then use this list of seven habits to put your career on the fast track. 5 steps to a successful career By Phil Barnes Consider these lessons from team members who've been there—and done that—and build the ?foundation for a lasting career that offers opportunities to grow and celebrates your passion for practice. The perfect veterinary receptionist By Rachael Simmons What makes a star customer service representative? Do you have what it takes? The roller coaster of veterinary medicine From the highs of newborn puppies to the lows of euthanasia, establishing a career in veterinary medicine takes stamina and determination through all of the ups and downs. Patient care 6 tips to help pets heal at your veterinary practice By Portia Stewart Use this advice to communicate with pet owners more effectively and offer appropriate follow-up care when pets have wounds that won't heal. Client Education Weigh in on weight problems By Portia Stewart Tip the scales in pets' favor with these tips to create a weight-loss program that connects pet owners to your practice and helps pets reach their ideal weight.

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