FIRSTLINE, Mar 1, 2013 - Firstline
  • SEARCH:
FirstLine

ADVERTISEMENT

FIRSTLINE, Mar 1, 2013
Communication Strategies
The incredible vanishing veterinary visit
By Steve Dale, CABC
When clients start disappearing from your practice, pets don't get the care they need and the business you work for suffers. Learn the steps you can take to pull more visits out of your proverbial hat and preserve pets' health with your near-magical medical prowess.
Cover story
Veterinary dermatology dos and don'ts
Lisa Petty, BS, RVT, a technician at Animal Dermatology Clinic in Indianapolis, offers these tips to keep communication lines open when you're guiding clients through their pet's dermatology diagnosis.
Mystery dermatology diagnosis at your veterinary clinic
By Portia Stewart
Dermatology cases can mean heavy detective work for your clinical team. Use these tips to keep clients calm and comforted as your veterinarian unravels the evidence to reveal the culprit of the pet's distress.
Ask the Experts
Which learning path should I pursue to benefit my veterinary career?
Q: I'm a veterinary practice manager trying to decide between pursuing an MBA or a CVPM. What do I need to consider to choose the right program for me?
Must we guard our speech at work?
By Shawn McVey, MA, MSW
A team member at our veterinary practice has controversial decorations on her car, and our practice manager is worried that the materials will offend clients when they see the car parked in front of the veterinary practice. Does it violate the employee's right to freedom of speech if the manager asks her to remove the potentially offensive material?—Caught in the Middle
Patient care
Open the door to senior care at your veterinary clinic
By Oriana D. Scislowicz, BS, LVT
Those soft, white muzzles and wise eyes beg for your attention and compassion. Use these easy adaptations to offer a gentle veterinary experience to aging pets.
Osteoarthritis: What's your role in the veterinary practice?
Follow the tools here and on the next pages to see how each team member can improve your client education.
Pearls of Practice
Dental corner: A goldendoodle with masticatory myositis
A veterinary team worked together to correct an autoimmune disorder that limits this dog's ability to open its mouth.
Veterinary practice manager script: Asking for more responsibility
Ready for more responsibility? Ask for it!
Never forget blood in the centrifuge again
Busy day at the veterinary clinic? Use this tip to stay on track.
Tag—you're it!
Get a chisel tool to help out in the veterinary clinic

ADVERTISEMENT

Click here