FIRSTLINE, Apr 1, 2013 - Firstline
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FIRSTLINE, Apr 1, 2013
Team Building
My tonic for a healthy veterinary hire
Before you choose your interviewees for a job, you'll want to develop criteria to sort the r?sum?s you receive.
Ask the Experts
Refocusing attitudes in veterinary practice
Q: I manage a team of good workers who have a bad habit of focusing on the negative. How can I push them to put a positive spin on their bad attitudes?
My veterinary team looks shabby, not chic
I'm a practice manager at a hospital where several team members, including a doctor, come to work looking like they just rolled out of bed. When I hired all of these people I went over the dress code, which includes professional attire, clean scrubs, doctors in white coats, and neat hair. I want our practice to present a well-put-together, professional appearance. Our clients are judging us from the minute they walk in the front door. I've addressed workplace attire at staff meetings and in the employee handbook, but it doesn't seem to stick. What's the next step?—Dressed for Success
Patient care
How to lick Lyme disease
Consider these seven common myths clients believe about Lyme disease. Then learn how to respond to pet owners and protect their pets' health.
Communication Strategies
3 tips to connect with clients
By Bash Halow, CVPM, LVT
It's time to cut the cord on your old ways of communicating with clients. Get in sync with pet owners with this advice.
Professional Growth
Heal your fractured veterinary team
By Shawn McVey, MA, MSW
Constant conflict creates a wedge between you and your co-workers and shatters teamwork. Learn to fill in the crevices you've created and repair your broken team.
Pearls of Practice
The 3 times rule helps lock in stools
In addition to educating clients about zoonoses and sending parasite prevention reminders, Nancy Potter, a Firstline Editorial Advisory Board member and practice manager at Olathe Animal Hospital in Olathe, Kan., says her practice uses the "three times" rule to make sure pets get fecal exams.
Vaccinations: what's your role?
To make sure vaccinations don't slip through the cracks, consider this advice from Firstline board member Pam Weakley:
Sample script: when veterinary clients complain about the doctor
In a client service industry like veterinary medicine, you will eventually face a customer who's dissatisfied—even when you've done your best. But what should you say when clients complain about the doctor?

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