FIRSTLINE, May 1, 2013 - Firstline
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FIRSTLINE, May 1, 2013
Ask the Experts
2 ways to pay fairly in veterinary practice
Q. Illinois law states that I receive time-and-a-half for overtime, which is more than 40 hours in a work week. But when I work 35 hours one week, then 45 hours the next week, my boss doesn't pay me overtime because it balances out to 80 hours in a pay period. What's right, and what should I do?
Ask Shawn: Shine light on a moonlighter
For the past few years, our veterinary practice's kennel business has been declining. I recently learned that an employee pet-sits for clients on the side. The other day a client approached me in an exam room asking if I was the employee who offered pet sitting. When I told him we board pets at the clinic, he said, "Oh dear, I hope I don't get someone in trouble." In fact, the moonlighting employee gave him a tour of our kennel just last week. I realize some people want a more personal approach, but the fact that the pet sitting is a secret going on behind the owner's back bothers me. Help! —Blindsided by boarding
Pearls of Practice
Dog bite prevention: What's your role in the veterinary practice?
By Mandy Stevenson, RVT
You can handle their bark, but you don't want a bite. Firstline Board member Mandy Stevenson, RVT, offers tips for how each team member can stay safe in practice:
Dental corner: Correcting a congenital cleft palate in your veterinary practice
This veterinary hospital team works together to rid a Rhodesian ridgeback of a congenital cleft palate.
Sample script: 3 responses to veterinary clients who resist vaccines
Consider these three ways to overcome client objections with advice from Liza W. Rudolph, BAS, CVT, VTS (Canine/Feline), a technician with the internal medicine service at Saint Francis Veterinary Center in Woolwich Township, N.J.:
Use laminated pictures to save steps in your veterinary practice
Our kennel technicians would spend time running back and forth between our food display and food room, and they would often forget what they went back to the food room to get.
Professional Growth
4 lessons in workplace rights
By Portia Stewart
Understand your workplace rights—whether you're a veterinary team member or manager—in four lessons from top employment attorneys.
Team safety
How to support pregnant co-workers in veterinary practice
By Rachael Simmons
Use this advice to help out your veterinary practice's super-mommies-to-be.
Oh, baby! 8 risks to avoid in your veterinary practice during pregnancy
Whether you're expecting or you work with someone who is—or might one day—review this list of risks in veterinary practice and plan how to keep everyone in the workplace safe.
Patient care
3 remarkable stories of veterinary rehab recovery
What do a pit bull suffering from fibrocartilaginous embolism, a Labrador retriever with chronic severe elbow dysplasia, and a beagle with ventral slot decompression have in common? These precious pooches are rehabilitation success stories that teach us to never give up hope.
Team Training
10-minute drill: parasite prevention
These three game-winning plays will take your veterinary team members through their paces with activities to refresh your parasite prevention skills and educate clients.

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