FIRSTLINE, Jun 1, 2013 - Firstline
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FIRSTLINE, Jun 1, 2013
Cover story
Take the sting out of a diabetes diagnosis at your veterinary practice
By Mandy Stevenson, RVT
Be supportive of pet owners when they're faced with their cat's diabetes diagnosis. Use these communication techniques to ease the burn of this challenging disease.
Ask the Experts
When veterinary clients diss their dogs
Q: Sometimes when we mention a pet needs to lose weight, clients blame the animals. How do we keep these conversations positive?
Fighting a five-finger discount in your veterinary practice
Q: We have an inventory item that has repeatedly been short when counted. It's a very specific eye medication ordered in limited quantities, and only a handful of clients use the medication. One of the clients has recently been sent to collections, and she happens to be related to a team member. I fear that the missing medication is walking out of the clinic in the hands of an employee. How would you recommend that I approach this employee? We are prepared to fire her for the crime, but we have no proof that she's the culprit. Help! —Suspicious of sticky fingers
Team safety
5 steps to cleaner hands
Use this advice from the Centers for Disease Control and Prevention to wash your hands the right way every time:
When work makes you sick
Sick over work—literally? Whether you only pick up the occasional pet mess or you're in the back treating animals every day, you need to know how to control zoonoses.
Communication Strategies
Understanding employees' attitudes and how you can adjust them
It's time to adjust your cat-titude to make way for service that leaves pet owners purring. Consider this advice to come up to scratch when clients visit your practice.
Professional Growth
4 ways to be a great reviewee
Consider this advice to stay positive when you're being reviewed at your veterinary practice.
Zoom in on a perfect annual review
By Bash Halow, CVPM, LVT
Whether you're the reviewer—or the reviewee—it's time to embrace a new outlook on employee reviews. Hint: The manager may be doing them wrong.
Pearls of Practice
The VHMA Files: Got an idea? Run with it!
On the road to veterinary practice improvement, carefully crafted solutions that involve the team win the race.
Microchips: What's your role in the veterinary practice?
Help make sure you're spreading the microchip message and improve the chances lost pets will find their way home:
Practice life: The ABCs of a clean veterinary team
Editor's note: Practice Life is a new column designed to offer tools to help your practice manage daily challenges, big or small, more efficiently

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