FIRSTLINE, Nov 1, 2013 - Firstline
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FIRSTLINE, Nov 1, 2013
Ask the Experts
Our veterinary team is broken
By Shawn McVey, MA, MSW
Every person at our practice has an important job to keep this business running smoothly. But our reception, kennel and lab team members don't always get along. I wish all areas could be more understanding of each other's jobs. But sometimes it feels like we're considered expendable. How can we bring our group together as a team?—Feeling expendable
Pearls of Practice
Signal euthanasias at your veterinary practice
When you work in a small hospital where laughter is the norm, you have to figure out creative ways to let employees know a euthanasia is taking place.
Quick script: Answering veterinary clients' questions about cost
Handle client conversations about expenses with this short response.
Rabies Vaccines: What's your veterinary team role?
By Mandy Stevenson, RVT
When every team member offers the same message about pet care, there are no questions left in clients' minds about what they should do.
Getting past a difficult veterinary client interaction
How do we recapture a positive attitude after a difficult veterinary client brings us down?
Practice life
Weigh in on weighty pets
By Brent Dickinson
Hefty pets can be a big burden. Help veterinary clients get a handle on their pet's problem with this advice.
Making It Meaningful
Vacation turned veterinary adventure
By Susan Logan, BS, CVT
My Australian vacation took an amazing turn when I flew into the perfect opportunity to help pets in need.
Communication Strategies
Why others don't understand you and how to say it better
By Kristine Suszczynski
Do the words and phrases you use in the clinic clear the air or create new clouds of confusion? Consider this advice to form better bonds with veterinary clients and coworkers.

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