FIRSTLINE, Dec 1, 2013 - Firstline
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FIRSTLINE, Dec 1, 2013
dvm360 news
See eye-to-eye with clients on the 20/20 veterinary report
Are you prepared to respond when clients ask you whether you're trying to upsell them on their pets' care?
Ask the Experts
How to juggle a veterinary job and training
By Shawn McVey, MA, MSW
I'm a receptionist, but I also do a lot of assisting the doctor and technicians. My biggest frustration is trying to learn tasks at the back of the clinic that would make me more helpful while always being interrupted by the phone and walk-ins. How do I balance the work?—Not dropping the ball
Pearls of Practice
How to tell whether cats are eliminating or marking
Help pet owners identify the reasons behind their cat's house soiling behavior.
Knock out pet owners' anesthetic worries
By Brent Dickinson
Learn to talk to pet owners about the benefits and risks of anesthesia.
Use a checkup to measure your veterinary practice's health
By Christine Shupe
How healthy is your veterinary hospital? You can find out by checking your practice's financial wellness.
Professional Growth
Factor yourself into your veterinary work life balance equation
By Oriana D. Scislowicz, BS, LVT
If your work and home life aren't adding up to a happy, healthy you, it's time to subtract the negative elements and calculate functions for a positive life.
Client Communication
Defuse allergy conversations with disgruntled pet owners
By Julie Mullins
Allergic pets can be ticking time bombs. And seeing their precious pets suffer can light the fuse on clients' tempers. Here's how to halt the explosion.
Marketing Strategies
Don't make these mistakes on your veterinary practice's social media feeds
By Bash Halow, CVPM, LVT
Check out the four biggest media business flops of the last few years—and pause to think before you tweet.

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