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Tut tut, looks like rain ...
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| By
Marnette Denell Falley
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We've all had that day when we feel like a bedraggled cartoon character who's being pursued by a malevolent rain cloud. It seems as though the sun is shining on everyone else, but not on us. But you can break free. Inspiring, right?
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New positions keep the front desk organized
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Reorganizing staff members' responsibilities may help you better control your crowded reception area and improve client satisfaction. At least, that's what Jennifer Hoffman, hospital manager at Murrells Inlet Veterinary Hospital in Murrells Inlet, S.C., found.
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Staffers of the round table
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| By
Pam Crabtree, RVT
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Staff members at Danforth Animal Hospital in Edmond, Okla., turned their monthly staff meetings into a roundtable discussion, says Pam Crabtree, RVT.
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Catch me at my best
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| By
Nancy Allen
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A grouchy client leaves the practice with a smile on her face. A co-worker finishes inventory 10 minutes earlier because you offered a helping hand. These efforts deserve thanks!
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Caring for older pets
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In 56 percent of practices, team members begin educating clients about geriatric care when their pets are 7 to 9 years old, according to a recent survey by VetMedTeam.com.
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Bond clients with surgery stories
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| By
Gina Toman, RVT
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Ever wonder what surgery is like from the pet's perspective? Your clients do.
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Answering questions about canine influenza
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| By
Dr. Gail Golab
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After recent media coverage of canine influenza, you're likely to get some questions about this illness.
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On the job: Shelly Hiemer, CVT
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| By
Shelly Hiemer, CVT
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Meet Shelly Hiemer, CVT, with AMVET in Otsego, Minn.
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Advertising an open door
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| By
Sharon DeNayer
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As the practice manager, how can I encourage team members to come to me with their problems first, before approaching the owner?
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Different strokes for different folks
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| By
Roger Cummings, CVPM
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The doctor doesn't apply practice policies consistently. How can I ask for fair treatment?
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Addressing questionable ethics
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| By
Dr. Charlotte Lacroix
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The veterinarian I work for has questionable ethics; he treats animals in ways that clients wouldn't approve. Can I do anything about it?
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Preparing to volunteer
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| By
Dr. Carol Foil
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How can I prepare to volunteer during a disaster?
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Back to school
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| By
Sheila Grosdidier, BS, RVT
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I'm interested in continuing education and more job training, but every time I approach the doctor, she blows me off. What should I do?
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Curb your boss's anger
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| By
W. Bradford Swift, DVM
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The veterinarian I work for has anger-control problems. He can be verbally abusive to staff members and sometimes clients. What can I do?
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6 ways to improve reminders
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| By
Ashley Puderbaugh
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A++ clients make appointments the day they get your postcard, call, or e-mail. Here's how to help the others make the grade.
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Here's to your health
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| By
Dr. Annette Otis
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Even veterinary teams sometimes overlook the power of the love and support pets provide. But now and then you may get an important reminder that a pet can lend hope and support healing--just as this veterinary student did.
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What breed is that client?
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| By
Dr. Karen Wheeler
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Ever wish pets could schedule their own appointments and bring themselves in for care? The key to stopping client-created stress
is to see your clients for the different breeds they are—and adjust your approach accordingly.
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9 ways to keep clients coming back
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| By
Mark Opperman, CVPM
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Clients judge the quality and value your practice offers during the first three minutes of contact.
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