FIRSTLINE, Dec 1, 2005 - Firstline
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FIRSTLINE, Dec 1, 2005
Professional Development
Don't let a dark day dampen your mood
By Christiane Holbrook
Use these tips to stay sunny even when it seems those rain clouds will never move on.
Front Desk
Tut tut, looks like rain ...
By Marnette Denell Falley
We've all had that day when we feel like a bedraggled cartoon character who's being pursued by a malevolent rain cloud. It seems as though the sun is shining on everyone else, but not on us. But you can break free. Inspiring, right?
Pearls of Practice
New positions keep the front desk organized
Reorganizing staff members' responsibilities may help you better control your crowded reception area and improve client satisfaction. At least, that's what Jennifer Hoffman, hospital manager at Murrells Inlet Veterinary Hospital in Murrells Inlet, S.C., found.
Staffers of the round table
By Pam Crabtree, RVT
Staff members at Danforth Animal Hospital in Edmond, Okla., turned their monthly staff meetings into a roundtable discussion, says Pam Crabtree, RVT.
Catch me at my best
By Nancy Allen
A grouchy client leaves the practice with a smile on her face. A co-worker finishes inventory 10 minutes earlier because you offered a helping hand. These efforts deserve thanks!
Caring for older pets
In 56 percent of practices, team members begin educating clients about geriatric care when their pets are 7 to 9 years old, according to a recent survey by VetMedTeam.com.
Bond clients with surgery stories
By Gina Toman, RVT
Ever wonder what surgery is like from the pet's perspective? Your clients do.
Answering questions about canine influenza
By Dr. Gail Golab
After recent media coverage of canine influenza, you're likely to get some questions about this illness.
On the job: Shelly Hiemer, CVT
By Shelly Hiemer, CVT
Meet Shelly Hiemer, CVT, with AMVET in Otsego, Minn.
Ask the Experts
Advertising an open door
By Sharon DeNayer
As the practice manager, how can I encourage team members to come to me with their problems first, before approaching the owner?
Different strokes for different folks
By Roger Cummings, CVPM
The doctor doesn't apply practice policies consistently. How can I ask for fair treatment?
Addressing questionable ethics
By Dr. Charlotte Lacroix
The veterinarian I work for has questionable ethics; he treats animals in ways that clients wouldn't approve. Can I do anything about it?
Preparing to volunteer
By Dr. Carol Foil
How can I prepare to volunteer during a disaster?
Back to school
By Sheila Grosdidier, BS, RVT
I'm interested in continuing education and more job training, but every time I approach the doctor, she blows me off. What should I do?
Curb your boss's anger
By W. Bradford Swift, DVM
The veterinarian I work for has anger-control problems. He can be verbally abusive to staff members and sometimes clients. What can I do?
Efficiency Rules
6 ways to improve reminders
By Ashley Puderbaugh
A++ clients make appointments the day they get your postcard, call, or e-mail. Here's how to help the others make the grade.
Making It Meaningful
Here's to your health
By Dr. Annette Otis
Even veterinary teams sometimes overlook the power of the love and support pets provide. But now and then you may get an important reminder that a pet can lend hope and support healing--just as this veterinary student did.
Team Building
Curing Front Desk Syndrome
By Heather Kirkwood
Six prescriptions to keep receptionists from feeling isolated.
Cover story
What breed is that client?
By Dr. Karen Wheeler
Ever wish pets could schedule their own appointments and bring themselves in for care? The key to stopping client-created stress is to see your clients for the different breeds they are—and adjust your approach accordingly.
9 ways to keep clients coming back
By Mark Opperman, CVPM
Clients judge the quality and value your practice offers during the first three minutes of contact.

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