FIRSTLINE, Apr 1, 2006 - Firstline
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FIRSTLINE, Apr 1, 2006
Pearls of Practice
2006 Firstline MVP Winner
By Paige Phillips, RVT
Meet Paige Phillips, RVT, Firstline's 2006 MVP winner.
How green is your practice?
Are your waste bins full of paper, cans, plastic, cardboard, and other recyclables? Use these quick tips to launch a recycling program in your practice.
Help stomp out cruelty
OK, folks, it's time to step up and help put a stop to animal cruelty.
Put on your techie hat
By Rickee Miller
Dust off those manuals, warm up those keyboards, and prepare to make your software sing. Rickee Miller, a veterinary assistant at Lockwillow Avenue Animal Clinic in Harrisburg, Pa., found that learning to maximize her practice's software was a great way to grow in her job.
Who checks invoices?
About 55 percent of team members say that their medical records are audited to ensure complete invoicing of all charges for all services performed, according to a recent VetMedTeam.com survey.
Front Desk
Life happens to everyone
By Marnette Denell Falley
Business philosopher Jim Rohn, one of my favorite speakers, says that what happens in life happens to all of us. It's what you do with what happens to you that matters. On the upside, that means that when you think things couldn't get worse, the person you go to for advice will likely have faced something similar, or will know someone who has.
Professional Development
Personal problems? Get the monkey off your back
By W. Bradford Swift, DVM
Debt, relationship problems, illness--it can be hard to cope with the issues life throws at you. And sometimes pesky problems cling so tightly that they follow you to work. Here's how to shake loose.
10 tips to show your compassion
Let others know how much you care with these simple steps.
Ask the Experts
Strong flea control recommendations
By Gina Toman, RVT
How can I convince our clients that their pets need flea and tick control?
Axing the rumor mill
By Roger Cummings, CVPM
Help! One of our veterinarians always says we have a zero-tolerance policy for gossip, but she's the worst! She talks about clients and staff members all the time. What should we do?
A sign of the times
By Louise Dunn
"We have a sign in front of our clinic, and we run out of things to say. Do you have any suggestions?"
Show me the money
By Lorraine Monheiser List, CPA, CVA, MEd
I'm a receptionist and I only earn $1 above minimum wage. Should I ask for a raise?
Keeping count of consumables
By Mark Opperman, CVPM
How should we control our consumables, such as bandage and suture materials and other hospital supplies that we use but seldom charge for?
Money Matters
Serve up easy estimates
By Karen E. Felsted, CPA, MS, DVM, CVPM
Discussing money with clients can be downright scary. Learning to present an estimate with poise takes the fear out of this critical task?and improves the odds that clients will say yes to your treatment plan.
Skill Builder
Spice up your CE
By Heather Kirkwood
Take one team, add some training, and mix in a little fun. It's a recipe for success!
Cover story
Is your message getting through?
By Lisa M. Browder
A birthday wish in the mail is nice, but such kind gestures only work if you deliver a similar message in person.

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