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2006 Firstline MVP Winner
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| By
Paige Phillips, RVT
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Meet Paige Phillips, RVT, Firstline's 2006 MVP winner.
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How green is your practice?
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Are your waste bins full of paper, cans, plastic, cardboard, and other recyclables? Use these quick tips to launch a recycling program in your practice.
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Help stomp out cruelty
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OK, folks, it's time to step up and help put a stop to animal cruelty.
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Put on your techie hat
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| By
Rickee Miller
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Dust off those manuals, warm up those keyboards, and prepare to make your software sing. Rickee Miller, a veterinary assistant at Lockwillow Avenue Animal Clinic in Harrisburg, Pa., found that learning to maximize her practice's software was a great way to grow in her job.
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Who checks invoices?
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About 55 percent of team members say that their medical records are audited to ensure complete invoicing of all charges for all services performed, according to a recent VetMedTeam.com survey.
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Life happens to everyone
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| By
Marnette Denell Falley
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Business philosopher Jim Rohn, one of my favorite speakers, says that what happens in life happens to all of us. It's what you do with what happens to you that matters. On the upside, that means that when you think things couldn't get worse, the person you go to for advice will likely have faced something similar, or will know someone who has.
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Strong flea control recommendations
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| By
Gina Toman, RVT
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How can I convince our clients that their pets need flea and tick control?
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Axing the rumor mill
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| By
Roger Cummings, CVPM
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Help! One of our veterinarians always says we have a zero-tolerance policy for gossip, but she's the worst! She talks about clients and staff members all the time. What should we do?
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A sign of the times
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| By
Louise Dunn
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"We have a sign in front of our clinic, and we run out of things to say. Do you have any suggestions?"
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Show me the money
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| By
Lorraine Monheiser List, CPA, CVA, MEd
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I'm a receptionist and I only earn $1 above minimum wage. Should I ask for a raise?
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Keeping count of consumables
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| By
Mark Opperman, CVPM
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How should we control our consumables, such as bandage and suture materials and other hospital supplies that we use but seldom charge for?
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Serve up easy estimates
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| By
Karen E. Felsted, CPA, MS, DVM, CVPM
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Discussing money with clients can be downright scary. Learning to
present an estimate with poise takes the fear out of this critical
task?and improves the odds that clients will say yes to your
treatment plan.
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Spice up your CE
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| By
Heather Kirkwood
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Take one team, add some training, and mix in a little fun. It's a recipe for success!
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Is your message getting through?
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| By
Lisa M. Browder
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A birthday wish in the mail is nice, but such kind gestures only work if you deliver a similar message in person.
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