FIRSTLINE, Jun 1, 2006 - Firstline
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FIRSTLINE, Jun 1, 2006
Professional Development
Love your job again
By Christiane Holbrook
The honeymoon is over. You've settled into your new place, routine has set in, and you're starting to realize this marriage thing isn't exactly how you dreamed it would be. Sound familiar?
Ask the Experts
Painless pain recommendations
By Caitlin Rivers
Q. Many of our clients don't seem to recognize the signs that their pets are in pain. What can we do?
My boss is a meanie!
I work for a veterinarian who's nice to clients—but she yells and criticizes her team in public. She doesn't even say hello or goodbye to us half of the time. What can we do?
Movin' on up
By Nancy Allen
Q. I've recently been promoted to a supervisory position. What's the best way to ease into my new responsibilities without offending co-workers?
Front Desk
Pick your new title
By Marnette Denell Falley
Let's say you could forget "receptionist" or "technician" and pick any title you wanted—something that really reflects your skills and goals. So you could be "chatty chief greeter in charge of great visits" or "superwoman for sensational care." Would you think about your job differently? What title would you choose for yourself?
Pearls of Practice
Help clients say goodbye
You may not always have the right words to express your sympathy when a pet dies, but the right book might be just the tool your clients need to help them grieve.
These pets make the grade
By Martha Harmon
When clients visit for routine checkups or care, send them home with a pet health report card, suggests Martha Harmon, office manager at Riverdale Animal Hospital in Riverdale, Ga.
On the Job: Cheryl Dyer
By Cheryl Dyer
What do you like best about your job?
Registered technicians wanted
Ask yourself this: Did the Veterinary Technician National Examination (VTNE) test the skills you needed for your job in practice?
Boost client compliance
Read "What's In It for Me?" and then solve the puzzle.
By the Numbers
10 tips for giving a great compliment
Use these tips to utter praise that makes your co-workers feel great.
Cover story
What's in it for me?
By Dr. Mary Ann Vande Linde
If you were going to spend $100 on a new set of tires, wouldn't you want to know why? Were the old ones worn out, or do the new ones work better in snow? Knowing why you should care makes it easier to make the decision to spend. And the same is true for clients and their pets. Clients expect a recommendation each time they visit your hospital, and they want to know how your recommendations benefit them and their pets. Once they know why they should care, they're more likely to comply.
Team Building
6 steps to help new hires grow
By Debbie Allaben Gair, CVPM
Tired of reseeding with new hires every year? It's time to cultivate perennials.
Making It Meaningful
Trapped in Paradise
By Kimberly Lane, BS, LVT
Visiting exotic locales, helping animals and people in need. Sounds exciting, doesn't it? It can be - or you can find yourself frustrated, disillusioned, and disappointed, as I did.
Web Exclusive
Name your pet peeves
Do chatty clients drive you batty? Does a dusty counter or paw prints on a newly washed floor raise your hackles? A 2005 AVHC Veterinary Team Study shows difficult clients, lack of recognition, and co-workers with bad attitudes top the list of your colleagues' frustrations.
How do you use Firstline?
Do you read Firstline cover-to-cover? Have you successfully implemented a tip you found in Pearls of Practice? Tell us how you use Firstline.
Sample pet health report card
Use this sample pet health report card to educate clients about their pets' health.
Web exclusive: Interview cheat sheet
By Debbie Allaben Gair, CVPM
Looking for a new team member? Asking the right questions during an interview will help you pick the right fit for your practice. Review these five questions to get started:
Great compliments to inspire you
Here's a quick sample of the type of compliments you can offer to bring a smile to your team members' faces
21 reasons to love your work
By Dr. Marty Becker
The next time you feel low, consult this list to learn what others love about veterinary medicine—and let their joy inspire you.
Puzzle answer: Boost client compliance
Find the answer here.

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