|
|
|
|
|
|
|
|
Are you chasing off clients?
|
|
|
| By
Brian C. Conrad, CVPM
|
|
|
|
Give the last clients of the day the same warm reception the 40 clients in front of them enjoyed.
|
|
|
|
|
|
|
|
|
Direct your fee conversations
|
|
|
| By
Karen E. Felsted, CPA, MS, DVM, CVPM
|
|
|
|
The way you talk to clients about what you charge and why can help your practice provide good care— or block your progress. Do you need to rethink your role?
|
|
|
|
|
|
|
|
|
It's OK to say no
|
|
|
| By
Shawn G. McVey, MA, MSW
|
|
|
|
You like people and you like animals. This phrase was probably on your job application, and it's what you tell people when they ask you why you chose to work at a veterinary practice. But is it true? Oh, I know you like pets, but what about people?
|
|
|
|
Give feedback that makes sense
|
|
|
| By
Kara Lynch
|
|
|
|
When you say apple, do others hear orange? Use these tips to give helpful feedback that others will understand and appreciate.
|
|
|
|
|
|
|
|
|
What Hurricane Rita taught us
|
|
|
| By
Portia Stewart
|
|
|
|
Drive down the dead-end road to Donna Rivers' house and you might get the feeling Hurricane Rita happened yesterday, not nearly a year ago.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Feed pets' dietary needs
|
|
|
| By
Karen Sabatini
|
|
|
|
Clients often ask me what they should feed their pets. What should I say?
|
|
|
|
Ask Amy: I work with grumps!
|
|
|
|
I'm frustrated with my team members' bad attitudes, and it's really bringing me down. What should I do?
|
|
|
|
I need more vacation
|
|
|
| By
Monica Dixon Perry, CVPM
|
|
|
|
I've worked at the same practice for eight years and I still only get 10 days of either paid vacation or sick leave. Is this fair?
|
|
|
|
|
|
|
|
|
Ready, set, volunteer!
|
|
|
| By
Paige Phillips, RVT
|
|
|
|
Are you looking for a chance to help pets and people in need? Volunteering is a great way to help others and develop your own skills.
|
|
|
|
Little clients offer big rewards
|
|
|
| By
Cindy Adams, MSW, PhD
|
|
|
|
Next time you walk into an exam room, look down. Are there curious little faces looking back? They may be small in stature, but children are an important ingredient in pets' health, says Cindy Adams, MSW, PhD, associate professor of communication and epidemiology at the University of Guelph in Ontario, Canada.
|
|
|
|
Was it Kilimanjaro or Everest?
|
|
|
|
Do you struggle to remember all of the mountains you've climbed when it's time for your performance review? Use this simple solution from Katherine Dobbs, RVT, the director of client services at Gulf Coast Veterinary Internists and Critical Care in Houston: Track your goals and accomplishments with a weekly activity report.
|
|
|
|
Step back—so you can put your best foot forward
|
|
|
| By
Christine Merle, DVM, MBA, CVPM
|
|
|
|
Step back—so you can put your best foot forward
|
|
|
|
Deck your walls
|
|
|
| By
Cheryl Dyer
|
|
|
|
Looking for some art to fill those empty walls? Check your mailbox! You probably receive a wealth of great artwork from clients every month, says Cheryl Dyer, practice manager at Noah's Ark Animal Clinic in Kansas City, Mo. When patients recover from a serious illness, their pet parents often send a note of thanks with a picture to the practice. Dyer says they frame these photos and hang them in the practice's front lobby.
|
|
|
|
On the Job: Bobbi Wolfgram
|
|
|
| By
Bobbi Wolfgram, CVT
|
|
|
|
What's your biggest challenge in practice?
|
|
|
|
|
|
|
|
|
Declaw your service strategy
|
|
|
| By
Portia Stewart
|
|
|
|
My husband's cat, Chelsea, is a gorgeous creature. She has long, silky fur you'd just love to sink your fingers into. She's also got a look in her round, yellow eyes that says, "Don't even try it buster." Like a Venus fly trap, she lures in our defenseless friends who can't resist the idea of sneaking in just one pet. She's eager to respond with a warning growl and a quick swipe that clearly says, "back off!"
|
|
|
|
|
|
|
|
|
|
|
|
