Idea Exchange: Encourage client feedback Oct 01, 2006 By dvm360.com staff VETERINARY MEDICINE We put a suggestion box in the waiting room with my (hospital manager) business cards next to it. Pam D'Esopo, hospital managerDedham, Mass. Hot topics on dvm3605 ways to wow pet owners (and pets) 10 steps to take when a practice owner dies dvm360 sits down with Dr. Pol Ack! How do you spell that again? "Best. Veterinary Practice. EVER."