Idea Exchange: A picture is worth 1,000 words

Oct 01, 2004
By staff

To convince skeptical clients that their pets can eat and drink with an Elizabethan collar on, we took a picture of a patient doing just that and posted the picture by the checkout desk. Now when staff members sense that pet owners don't believe that their pets will eat with the collar on, staff members show the owners the picture. Compliance has zoomed!

Milad Heydarlou, veterinary assistant
Mission Viejo, Calif.