Idea Exchange: Simple acts of compassion show clients that you care

Aug 01, 2007
By staff

When the veterinarian euthanizes a horse at our clinic, I take a small, clean piece of the tail hair. I then braid it, secure it with a rubber band, and send it to the client inside a sympathy card. Clients seem to appreciate this keepsake.

Toni L. Vader, LVT
Rainier, Ore.