Exam room GPS: Using signposts to direct the flow of conversation (Proceedings PDF)
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Bad news delivery: Why are we so bad at it? (Proceedings PDF)
The psychology behind the power of transparency (with clients) and unconditional positive regard (with everyone you know) (Proceedings PDF)
Playing with a half deck: Strategies to manage client financial constraints (Proceedings PDF)
10 tips for talking to veterinary clients about anesthetic risk
After taking in these pointers, run through a sample script to see them all in action.
Chewing the fat about fat with clients
With exam room conversations about pet obesity, youre playing the long game. It might take a few chats to get a veterinary client on board that theres a problem and then more talking to agree to a plan. Dont get frustrated. Try this.